Customer Service Officer

JOB REF: KH694658

Are you ready to thrive in a workplace that champions diversity, integrity, and customer focus? Step into a collaborative environment where your success is supported from day one with comprehensive training and a team that genuinely cares.

• Enjoy career development and rewards, including market leading salary, Wesfarmers shares, exclusive staff discounts, and professional growth opportunities across a diverse business network.
• This is a full-time, permanent role with Monday to Friday shifts between 8am – 5pm, so your evenings and weekends are yours to enjoy.
• Work from a newly refurbished, state-of-the-art office in the heart of Elizabeth Quay, with initial onboarding at our Murdoch location to ensure a smooth start.
• Perfect opportunity for school leavers or first-time job seekers – we hire based on your attitude and potential, providing full training and support to help you build confidence, develop skills, and grow a long-term career with us.

Kleenheat has been providing energy solutions to homes and businesses across Western Australia and the Northern Territory for more than 60 years. We're a WA born and bred company, and part of the national Wesfarmers group.

We're committed to delivering energy for today's customers and tomorrow's opportunities, with a focus on safe and reliable products and helpful customer service.

We're proud of our values of safety, accountability, integrity, collaboration, and customer focus – and understand that our success is because of our people.

About the role:

As a Customer Service Officer, you will be the first point of contact for our new and existing customers, providing friendly support and information on our natural gas product. Your duties will include:

• Working collaboratively within a supportive team environment, ensuring high standards of customer service are consistently achieved and maintained.
• Delivering exceptional customer experiences through an omnichannel contact centre, engaging via phone, email, web chat, and social media.
• Responding to customer queries with accuracy and efficiency, assisting with account setup, maintenance, and a range of billing-related enquiries.

To excel in this role, you will have:

• Previous experience in customer service, and while call centre experience is highly regarded, it's not essential.
• Strong communication skills and can engage confidently and effectively with both customers and stakeholders.
• You consistently demonstrate integrity, reliability, and positive workplace behaviours that contribute to a respectful team culture.
• Excellent time management skills and resilience in adapting to fast-paced and changing environments.
• Enthusiastic about being part of a growing, high-performing team and contributing to its success
• Tech-savvy and adaptable — you're confident navigating digital tools and quick to learn new systems

Why Kleenheat:

Right now, at Kleenheat, we are looking for ambitious individuals eager for the chance to shine and thrive in their career. In return, we offer the recognition and reward you deserve for making a real impact every working day.

We are committed to building an engaged and talented workforce that is representative of the people who live in the communities where we operate. At Kleenheat we foster an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. We welcome and encourage people from diverse backgrounds and particularly, Aboriginal and Torres Strait Islander people to apply.

We value our employees by offering:

• Competitive remuneration with allocation of Wesfarmers shares and participation in our annual incentive plan.
• Employer parental leave payment up to 18 weeks.
• Ongoing professional development and career opportunities across our diverse businesses and the Wesfarmers Group.
• Salary sacrifice opportunities, including novated lease vehicle packaging.
• Access to employee benefits across Wesfarmers including staff discounts at Bunnings, Kleenheat, Kmart, Target and Officeworks and Wesfarmers Arts sponsored events.

Applications close: 5pm AWST  Wednesday 22nd October 2025

At Kleenheat, we recognise that it can be daunting to apply for a new role, therefore we aim to remove the guesswork by letting you know what you can expect

Should you be shortlisted to the next stage, our recruitment process will include a video interview or you can opt for phone screening, a face-to-face interview, an online psychometric assessment, national police clearance, reference checks and a pre-employment medical including drug and alcohol screen.

We reserve the right to commence the recruitment process prior to the closing date. Therefore, it is recommended to apply as soon as possible.

Agency applications will not be accepted.