Customer Service Officer

We are currently seeking expressions of interest to join our team as a Customer Service professional. You will be part of team in the Contact Centre, taking high volume calls and emails, liaising with external and internal stakeholders. You will be responsible for managing the Work Order Management lifecycle. This is fast paced environment, with ever changing priorities.

About the Role

• General office support duties, including customer liaison and response.
• Provide exceptional levels of customer service to all internal and external stakeholders
• Provide support to the organisation in operational support activities.
• Plan and prioritise all work volumes to meet all required timelines and desired outcomes
• Contribute to overall Work Order Management time-lines
• Coordinate and liaise with all relevant stakeholders in a timely and efficient manner.
• Manage all stages within the Work Order Management Lifecycle
• Coordination of field staff attending priority responses
• Support the management team with any ad hoc duties such as compliance and other administrative type work.

About You

• Experience in a Customer Service role
• Experience in a similar Operations Centre environment preferred.
• Demonstrate strong administration skills including proficiency in MS Office (Outlook, Excel, and Word)
• Have an attitude of teamwork and collaboration. Ability to work independently or in a team.
• Have excellent interpersonal and strong communication skills.
• A self-starter who isn't afraid to get in and get the job done, enjoys working in a team and who is confident engaging with all levels of the business.
• Ability to problem solve, juggle conflicting priorities.

Why Downer?

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving

What It Means to Belong at Downer

We're proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you'll find real opportunities to advance your career.
• : healthcare discounts, great savings on retail purchases, car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.

Y ou want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We're committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn't align perfectly with this role, we'd still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process, just let us know, we're here to help you put your best foot forward.