Service Coordinator

5 days ago

Braeside, Australia Rhima Australia Pty Ltd Full time $60,000 - $90,000 per year

About the role

An exciting opportunity has arisen to join Rhima Australia Pty Ltd as a full-time Service Coordinator. Based in Braeside, VIC, this position will play a vital role in ensuring the smooth operation of the company's service and maintenance activities.

What you'll be doing

  • Coordinate the daily activities of the service technicians

  • Answer & follow-up incoming phone calls, monitor the service inbox, including following up with clients and pending jobs

  • Create service jobs in AroFlo and schedule jobs in technicians calendar or engage with subcontractor

  • as required

  • Create quotations in AroFlo for service customers when requested

  • Review subcontractor's invoices

  • Scheduling of periodic tasks i.e., Validation and Preventative Maintenance agreement services

  • including liaising with customers, scheduling of bookings in AroFlo and updating of Active Service

  • spreadsheet

  • Book travel and accommodation for service staff

  • Ensure all machines in workshop that are being worked on are clearly identified

What we're looking for

  • Proven experience as an administrative assistant or service coordinator, ideally in a similar industry

  • Excellent communication and customer service skills, with the ability to liaise effectively with both internal and external stakeholders

  • Strong organisational and time management capabilities, with the ability to prioritise and multitask

  • Proficient in the use of relevant computer software, including Microsoft Office suite

  • A keen eye for detail and the ability to maintain accurate records

  • A collaborative team player with a proactive and solutions-oriented approach

What we offer

Rhima Australia Pty Ltd is a leading provider of commercial laundry equipment and solutions. We offer a supportive and dynamic work environment, with opportunities for career development and a range of employee benefits. If you're looking to join a fast-paced and dedicated team, we'd love to hear from you.

Apply now to become our new Service Coordinator

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