Associate Service Desk Analyst

7 days ago

Canberra n Capital Territory, Australia Hays Full time $60,000 - $80,000 per year
  • Long-term opportunity: 12-month contract with potential for extension.
  • Collaborative team: Work in a supportive, fast-paced environment
  • Diverse support exp - Gain exposure to hardware,software,network troubleshooting

Start your ICT career with a hands-on service desk role supporting a large government organisation in Canberra

Your new company

Join a large and forward-thinking Federal government organisation that's committed to delivering high-quality digital services and support. You'll be part of a collaborative ICT team that values innovation, customer service, and continuous improvement.

Your new role

As an Associate Service Desk Analyst, you'll be the first point of contact for technical support across the organisation. You'll provide Level 1 support via phone, email, live chat, and walk-up service, helping users with hardware, software, and network issues. You'll also assist with account access, troubleshoot common problems, and escalate complex issues to higher-level support teams.

This is a 12-month contract based in Canberra, with a potential 6-month extension. Support hours run Monday to Friday, and you'll work on a rotating roster between 8:00am-5:00pm.

What you'll need to succeed

  • Experience in a service desk or call centre environment (ServiceNow experience is a plus).
  • Strong communication and customer service skills.
  • Solid understanding of Windows OS, Microsoft 365, and common business applications.
  • Ability to explain technical issues in a clear, user-friendly way.
  • Familiarity with ITIL principles and remote support tools.
  • Ability to obtain Baseline Security Clearance.

What you'll get in return

  • A long-term contract with extension potential.
  • Opportunity to work in a supportive and fast-paced team.
  • Exposure to a wide range of technologies and professional development.
  • A role where your contribution directly improves user experience and service delivery.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me now on or email

If this job isn't quite right for you, but you're looking for a new position, please contact me for a confidential discussion about your career.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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