Customer Service

1 day ago

Banksmeadow, New South Wales, Australia Seko Logistics Full time $60,000 - $80,000 per year

About Seko Logistics Australia:

SEKO Global Logistics, is a US $3B multi-national logistics and freight company.  SEKO Logistics Australia, has been in operation for over 8 years and provides services such as e-Commerce, Ocean & Air Forwarding, Contract Logistics and Transportation. As a growing and evolving company, we offer a collaborative environment and an inclusive team that embraces diversity.

About the role:

We are seeking a Customer Service - Forwarding to join our Forwarding team based in Banksmeadow, Sydney. Reporting to Forwarding-Supervisor, the position is required to manage the cartage coordination function as required for the forwarding department, ensuring efficient handling and timely delivery of cargo. This role involves organising both import and export shipments for Ocean containers, LCL and air freight, while driving best practices within the team.

This role entails working directly alongside our overseas offices, agents, internal and external stakeholders to deliver a service that exceeds customer expectations.

Key Responsibilities:

  • Expected to build relationships with allocated customers, overseeing services Seko are providing to them.
  • Ensuring customers receive timely updates from the team in a professional manner.
  • Arranging all allocated customers routings for all modes of transport, including overseas and local routing as well as delivery requirements.
  • Identify and resolve customer issues in timely manner.
  • Develop and implement customer service processes on an individual client basis as required.
  • Liaising with internal and external stake holders.
  • Enter data into computer system and produce data/reports as required.
  • Ensure all quotations are managed and updated.
  • Ensure all customer details are maintained and kept up to date.
  • Monitor key performance indicators to comply with Project Lightspeed in order to track operational performance.
  • Additional tasks as directed by management.

About You:

  • Minimum 4 years Customer service experience within the freight forwarding / supply chain & logistics industry required.
  • Import & Export experience handling across both Sea freight and Air freight modes.
  • Experience with Cargo Wise is essential.
  • A positive "can do" attitude.
  • Works well under pressure in a time sensitive environment.
  • Personable, energetic and communicative.
  • Well organised and time efficient.

What's on offer:

  • Immediate Start
  • Join a team of like minded people who get things done in a fun environment
  • Staff social functions

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