Customer Service International Freight Forwarding

24 hours ago

Banksmeadow, New South Wales, Australia Stone Freight Solutions Full time $60,000 - $120,000 per year

Leading International Freight Forwarder seeking experienced Customer Service clerk to join growing team. Supporting forwarding customers with function responsible for pool of allocated customers. To drive best practice amongst the team and provide customers with an excellent customer experience

You will have the ability to handle, arrange and service customers by organising import and export for both sea freight and air freight routings.

This role entails working directly alongside overseas offices, agents, internal and external stakeholders to deliver a service that exceeds customer expectations.


• Expected to build relationships with allocated customers, overseeing services provided to them.


• Ensuring customers receive timely updates from the team in a professional manner.


• Arranging all allocated customers routings for all modes of transport, including overseas and local routing as well as delivery requirements.


• Identify and resolve customer issues in timely manner.


• Develop and implement customer service processes on an individual client basis as required.


• Liaising with internal and external stake holders


• Enter data into computer system and produce data/reports as required.


• Ensure all quotations are managed and updated.


• Ensure all customer details are maintained and kept up to date.


• Additional tasks as directed by management.

KNOWLEDGE, SKILLS AND EXPERIENCE


• Minimum 5 years Customer service experience within the freight forwarding / supply chain & logistics industry required.


• Import & Export experience handling across both Sea freight and Air freight modes.


• A positive "can do" attitude.


• Works well under pressure in a time sensitive environment.


• Personable, energetic and communicative.


• Well organised and time efficient.


• Experience with Cargo Wise preferred but not essential.

To qualify for this role you must have local experience in International Freight Forwarding and understanding of INCO TERMS.

Salary negotiable based on your local experience

If you are looking for a great company and team to join send your CV to or call Jana on

jana-stone

  • Customer Service

    1 day ago

    Banksmeadow, New South Wales, Australia Seko Logistics Full time $60,000 - $80,000 per year

    About Seko Logistics Australia:SEKO Global Logistics, is a US $3B multi-national logistics and freight company.  SEKO Logistics Australia, has been in operation for over 8 years and provides services such as e-Commerce, Ocean & Air Forwarding, Contract Logistics and Transportation. As a growing and evolving company, we offer a collaborative environment and...

  • Customer Service Agent

    1 day ago

    Banksmeadow, New South Wales, Australia Seko Logistics Full time $45,000 - $65,000 per year

    SEKO Global Logistics, is a US $3B multi-national logistics and freight company. SEKO Logistics Australia, has been in operation for over 8 years and provides services such as e-Commerce, Ocean & Air Forwarding, Contract Logistics and Transportation. As a growing and evolving company, we offer a collaborative environment and an inclusive team that embraces...

  • Customer Service Representative

    1 day ago

    Banksmeadow, New South Wales, Australia Toll People Full time $60,000 - $90,000 per year

    The RoleWe are currently seeking an experienced Customer Service Consultant for Team Global Express's state of the art site at Banksmeadow. This is a fulltime temp opportunity, the positions require a high level of attention to detail, excellent interpersonal and customer service skills, and the ability to work autonomously. Hours are Mon-Fri 10am-6.00pm....

  • Accounts officer

    22 hours ago

    Banksmeadow, New South Wales, Australia Private Advertiser Full time $60,000 - $90,000 per year

    Part-time position with potential for personal developmentBe part of a friendly, supportive and successful International Freight Forwarding teamWith over 30 years of experience in Australia, Fracht Australia offers worldwide airfreight, seafreight, logistics and distribution services - import and export - door to door - from its offices located in all major...

  • Sales Executive

    1 day ago

    Banksmeadow, New South Wales, Australia Seko Logistics Full time

    About Seko Logistics:SEKO Global Logistics, is a US $3B multi-national logistics and freight company.  SEKO Logistics Australia, has been in operation for over 8 years and provides services such as e-Commerce, Ocean & Air Forwarding, Contract Logistics and Transportation. As a growing and evolving company, we offer a collaborative environment and an...

  • Operations Manager

    1 day ago

    Banksmeadow, New South Wales, Australia Hillebrand Gori Full time $90,000 - $120,000 per year

    About Hillebrand Gori – a Company Of DHL Global ForwardingHillebrand Gori is the Beers, Wines, and Spirits Powerhouse within the freight forwarding division of DHL Group. We love what we do and have an extensive and rich legacy that dates back to 1844.Are you passionate about shipping, beverages, innovation, and customer service? This position offers the...

  • Export Operator

    1 day ago

    Banksmeadow, New South Wales, Australia Hillebrand Gori Full time $60,000 - $80,000 per year

    About Hillebrand GoriHillebrand Gori is a subsidiary under Deutsche Post DHL Group and specializes in managing the logistics of beverages, beer, wine and spirits.Work with us and you'll be working with a team of experts who have a real passion for wine, beer, spirits and logistics. Our people and their roles are as diverse as the world around us. We have...

  • LO / LF Forklift Operators

    22 hours ago

    Banksmeadow, New South Wales, Australia Only Quality People Full time $60,000 - $70,000 per year

    Permanent OpportunitiesPurpose-built warehouse facility with secure on-site parkingOpportunity to build on your current warehouse skillsetCareer progression with a wide support network for professional developmentOpportunity to join a global organisationSalary - $60,000 to $65,000 plus SuperannuationOnly Quality People have partnered with a global and...

  • Customer Care Team Lead

    1 day ago

    Banksmeadow, New South Wales, Australia PONY EXPRESS Full time $80,000 - $120,000 per year

    Fast-growing businessDeliver world-class customer experienceHigh-impact roleThe Company Evidence Skincare (ESK) is an award-winning Australian skincare brand founded on science, integrity, and clinical results. With approximately 30% year-on-year growth and international expansion underway, ESK is scaling its operations in Australia, the US, and the UK. ...

  • Service Manager

    2 weeks ago

    Banksmeadow, New South Wales, Australia cts electrics pty ltd Full time $60,000 - $90,000 per year

    About UsCTS Electrical Services provides industrial and commercial maintenance, preventative maintenance, and specialist electrical works. We pride ourselves on reliable, professional service and strong client relationships.Role SummaryWe are seeking an organised, personable Service Manager with an electrical trade background to be the primary point of...