Officer, Cards

2 weeks ago

Melbourne, Victoria, Australia NAB Full time $104,000 - $130,878 per year
  • Join a team dedicated to delivering outstanding customer outcomes through seamless administrative support.
  • Help improve processes to ensure every action benefits our customers.
  • Grow your career in a supportive team and grow your skillset with exposure to a vast range of internal stakeholders

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Officer, Cards, you will join the Commercial Cards Operations team within Business Transactional Banking that's doubling down making a tangible difference to customers while keeping it simple.

Each day, you'll go above and beyond to:

  • Action fulfilment and servicing activities for Business and Corporate Credit Cards via phone or email.
  • Assist customers to resolve queries in a timely and efficient manner.
  • Maintain an exceptional quality of professionalism and integrity by meeting/exceeding customer expectations through superior service and needs fulfilment.
  • Build positive relationships with internal and external service providers, making sure all inquiries and requests are handled smoothly.
  • Proactively flag any challenges or concerns to your Team Leader, Analyst, or Operations Manager, so we can find solutions together.
  • Help maintain high standards by carrying out quality checks and ensuring everyone follows policies, procedures, and legal guidelines.
  • Take on additional administrative tasks to help the business unit run smoothly.
  • Look for ways to enhance productivity and suggest improvements that can benefit the whole team.

We're looking for the brightest to deliver the best for our customers. You'll need:

  • A genuine passion for customer service and experience in a customer facing role.
  • A can-do attitude and willingness to work as part of a team.
  • Adaptability, with a positive approach towards change and process improvement.
  • Previous experience within a banking role (preferred).
  • Excellent communication skills both written and verbal, and exceptional stakeholder management skills.
  • Ability to maintain a high workload and to meet strict deadlines.
  • Willingness to support your colleagues.

The successful candidate will need to be available Monday – Friday between the hours of 8am – 6pm. Noting shift times will rotate between these hours.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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