Customer Experience Officer

1 week ago

Melbourne, Victoria, Australia Drive Group Repairs Full time $60,000 - $80,000 per year

ABOUT DRIVE GROUP AUSTRALIA

As a growing national business, Drive Group Australia believes performance and success begins with fixing every vehicle to a high quality and safe standard. These quality standards are backed by our day-to-day commitment to provide excellent customer care and service. Drive Group Australia truly represents the adage "one stop shop solution", with our range of services covering the entire gamut of motor vehicle accident repairs, including: drive and non-drive repair solutions, direct insured, third party claims, fleet operators and FMO's.

WORKING WITH US

At Drive Group, we believe our people are the key to our success and offer a wide range of benefits to show our appreciation, including:

  • 'ME' Day: A paid day off on your birthday so you can celebrate however you'd like
  • Wellbeing Program: Your wellbeing is important to us, and we offer you and your immediate family members to utilise our Employee Assistance Program which provides access to free, confidential counselling and support whenever its needed.
  • Reward and Recognition: Take part in site-initiated incentives, including BBQ lunches, team dinners and events, and company-wide recognition programs, such as quarterly awards for our best performers, and more.
  • Discounts: Enjoy discounts on insurance and a variety of handy household items.
  • Everyday Savings: Save on everyday expenses with access to discounted movie vouchers, retail gift cards, petrol and grocery gift cards, and more
  • Training: We provide training with I-CAR and other providers to upskill our teams and ensure they're equipped with the latest knowledge of our industry.
  • Stability and Flexibility: This is a full-time permanent role offering job security and flexibility.
  • Career Development: As we are growing at a rapid rate and promote from within, opportunities for career progression are bountiful.
  • Bonus Programs: Such as our Refer A Friend Program, where you will receive up to $5000 for recommending a friend to come and work with us.
  • Equal Opportunity: Drive Group is an equal opportunity employer. Joining our team means joining a company that prioritises the health, safety and wellbeing of its people and fosters a culture of respect, inclusivity, and safety.

ABOUT THE ROLE

We are currently recruiting for a Customer Experience Officer to support the team in Mulgrave.

In this role, you will be responsible for completing front-of-house administrative duties and providing our customers with exceptional customer service.

ABOUT YOU

To be successful in this role, you will have:

  • Strong computer literacy skills, proficient with MS Office product, and the ability to learn new systems
  • High attention to detail
  • Excellent communication (verbal and written) and interpersonal skills demonstrating your flair for exceptional customer service
  • Strong work ethic, positive attitude, and passion to learn and succeed.
  • Previous experience in office-based customer service role.
  • Insurance Industry experience highly regarded.
  • Understanding of and willingness to abide by all safety practices.
  • Appropriate Australian Working Rights.

Does this sound like you? Apply now Alternatively, you can email your resume and details to and a member of our team will be in touch.

  • Customer Experience and Sales Officer

    1 week ago

    Melbourne, Victoria, Australia Maroondah City Council Full time $104,000 - $130,878 per year

    Customer Experience and Sales OfficerCasual PositionsRate of Pay: $35.48 per hour (including loading)Location: Ringwood / CroydonThe Customer Experience and Sales Officer plays a vital role in delivering exceptional customer service and promoting and selling Maroondah Leisure products and services across three Maroondah Leisure centres: Aquanation, Aquahub,...

  • Customer Experience Officer

    6 days ago

    Melbourne, Victoria, Australia Convido Pty Ltd Full time $60,000 - $80,000 per year

    Are you ready for a new journey? If so, a rare opportunity awaits For more than 25 years, Convido has been a preferred provider of extended stay accommodation, with the world's leading companies entrusting Convido with their corporate accommodation needs across Australia, New Zealand and the Philippines.Purpose of Role -Convido is seeking a Meet & Greet,...

  • Customer Experience

    1 week ago

    Melbourne, Victoria, Australia Drake International - Australia Full time $60,000 - $90,000 per year

    Location:Oakleigh, VIC -office-based, onsite roleEmployment Type:3-month contract with potential to extend or transition to permanentWorking Hours:8:30 AM - 4:30 PM (some flexibility available)Eligibility:Australia Permanent working visaThe RoleWe are seeking a dedicatedCustomer Experience (After Sales) Consultantto join our Oakleigh office. This is afully...

  • Customer Experience

    1 week ago

    Melbourne, Victoria, Australia Red Energy Full time $45,000 - $65,000 per year

    About Red Energy:At Red Energy, we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 13 consecutive Canstar Blue Awards for best overall customer...

  • Digital Customer Experience Officer

    1 week ago

    Melbourne, Victoria, Australia VLine Full time

    Digital Customer Products Officer Bring fresh ideas and collaborate with different teams to improve our digital customer offeringGet a free MykiIf you have experience in human centred design/digital product roles, we want to hear from youV/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all...

  • Customer Experience

    1 week ago

    Melbourne, Victoria, Australia Kubota Australia Pty Ltd Full time $60,000 - $80,000 per year

    At Kubota Australia we distribute high value, exceptional quality agriculture, construction and farm machinery, and associated products for sale through our independent dealer network.  We also offer consumer and commercial equipment financing to compliment our product offerings. We are a stable, leading global brand aiming to achieve our purposes of 'For...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Asahi Group Holdings Full time $60,000 - $80,000 per year

    Join Asahi Beverages as a Customer Experience Agent in our Customer Success Centre and play a key role in creating a seamless customer experience across our Alcohol and Non-Alcohol portfolio.Job No: 503189Location: MelbourneWork Type: Permanent - Full TimeCustomer Experience Specialist | Inbound Operations | SouthbankYour ImpactJoin Asahi Beverages as a...

  • Customer Experience Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia On Group Australia Full time $50,000 - $70,000 per year

    Melbourne CBD | Full-time | Be part of a supportive, people-focused teamAre you someone who loves helping others, enjoys learning new things, and takes pride in getting the details right? This could be your next great career step.Our customer is an established and growing organisation based in the Melbourne CBD, known for its friendly, collaborative culture...

  • Customer Experience Specialist

    3 days ago

    Melbourne, Victoria, Australia Cogent Thinking Full time $60,000 - $100,000 per year

    Company DescriptionCogent Thinking's primary purpose is to lead the way in preventing and managing workplace injuries and illnesses with tailored solutions. We have learnt that workforce health and wellbeing services that are good for people, are also good for business.Job DescriptionWe are seeking a Customer Experience Specialistto liaise with customers to...

  • Customer Experience Specialist

    3 days ago

    Melbourne, Victoria, Australia MedHealth Full time $90,000 - $120,000 per year

    Company Description Cogent Thinking's primary purpose is to lead the way in preventing and managing workplace injuries and illnesses with tailored solutions. We have learnt that workforce health and wellbeing services that are good for people, are also good for business. Job Description We are seeking a Customer Experience Specialist to liaise with...