Marketing & Client Delivery Assistant

A Supportive Role with Room to Grow — in a Team That Gets Things Done

At TradieMate, we deliver structured, effective marketing systems that help trade and service businesses grow. From websites and ads to lead flows and outbound campaigns — we're known for getting things live quickly, properly, and without fluff.

We're building out our in-house team at our Burleigh Heads office, and looking for a Marketing & Client Delivery Assistant who's ready to help us stay organised, keep clients supported, and take ownership of the little things that make the big things possible.

This role is ideal for someone who's detail-oriented, a strong communicator, and curious about how marketing delivery works. Whether your background is in admin, VA support, customer service, or junior marketing — we'll shape the role around your strengths, and help you grow into the rest.

Why Join TradieMate?

1. You'll be backed by a team — not left to figure it out alone.

We've got in-house developers, designers, and delivery systems ready to support you. You won't be dropped into chaos or expected to know everything on day one.

2. You'll get variety — and room to grow based on your strengths.

This role can flex into more client comms, outbound marketing, or delivery support depending on what you're great at (and what you want to learn).

3. You'll be working with real businesses that actually need you.

Our clients are tradies, service pros, and small businesses — no fluff, no red tape. Everything you do here makes a difference, and you'll see it happen.

4. We care about the work — and it shows.

From the way we communicate to the way we launch campaigns, we take pride in doing things properly. We're thoughtful, thorough, and always aiming to deliver work we're proud to put our name on. If you care about getting the details right, you'll fit in here.

What You'll Be Doing

This role flexes based on your experience — but here's a snapshot of where you'll likely contribute most:

• Client Coordination – Replying to client emails, confirming logos or licence details, chasing content or approvals
• Website & Content Updates – Uploading content to websites or landing pages (we'll show you the ropes — our dev team has your back)
• Copy Polishing – Reviewing marketing copy to ensure it's accurate, clean, and professional — you don't need to write from scratch, but a sharp eye helps
• Outbound Support – Helping clients with B2B campaigns by sending and tracking outbound emails or making follow-up calls — if this is something you're good at, it could become a bigger part of the role
• Task Management & Internal Comms – Keeping notes and updates tidy in ClickUp or shared docs, helping coordinate between the client and our design, dev, and delivery team

What We're Looking For

• Friendly, professional communication — written and verbal
• Strong attention to detail and a "finish-the-job" mindset
• Experience in admin, coordination, customer service, or marketing support
• Comfortable across tools like WordPress, Google Docs, Gmail, or shared folders
• Experience as a VA, marketing assistant, studio coordinator, or front-of-house person is highly valued
• Interest in digital marketing or the trades/services space is a bonus
• Confidence making calls or following up via email is a big plus

What You'll Get

• A team that backs you — dev, design, and content support are in-house
• Defined tasks and structure to help you hit the ground running
• Training and mentoring to help you grow into areas you're less confident in
• A wide variety of tasks across delivery, client comms, and project flow
• $1,000/year professional development allowance
• Dog-friendly Burleigh Heads office, with a close-knit, capable crew

Be Part of the Team, Not Just a Screen

This is a full-time role based in our Burleigh Heads office, where you'll collaborate with a team that values creativity, strategy, and results. You'll own your role, manage client relationships, and contribute to exciting campaigns that make a real impact.

You MUST have full working rights in Australia and be available to work from our Burleigh Heads office.

Let's Talk AI — Because It's a Big Part of Marketing

We use AI tools every day to help us move faster — whether it's polishing content, generating draft copy, or speeding up admin tasks. This role will absolutely involve using tools like ChatGPT and others to support marketing delivery.

So if you're someone who already works this way — or would love to learn — you'll fit right in.

But here's the key: you still need to think for yourself. That means knowing when something sounds off, checking that the logic flows, and making sure nothing goes live that shouldn't.

If you've used AI to help write your cover letter or resume — awesome, we're all for it. We just value transparency and want to see how you think.

And if you've got great prompt skills or know your way around GPT (or another tool), definitely tell us — that's a big plus in this role.

We're ready to grow — and we're looking for someone who wants to grow with us.

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