Payment Operations Officer

**Company Description** Empower Australia’s Payments Future with Cuscal**

At Cuscal, your skills drive change and make a real impact. Whether you’re supporting our clients’ customers in our Fraud Operations Contact Centre or delivering innovative solutions in Product Delivery, your contribution helps shape the payments industry’s future.

Join a team that values collaboration, innovation and excellence. With a focus on professional growth and flexibility, Cuscal is where you can thrive.

Forward with Cuscal.
**Job Description** Your Opportunity**

As a Payment Operations Officer, you’ll play a critical role in ensuring the smooth operation and success of Cuscal’s Product Delivery team. From providing exceptional customer support to exploring our client’s environment to delivering high-quality products, your work will make a tangible difference to the businesses and customers that the Australian financial sector serves.

You’ll also make an impact by:

- Functions include but not limited to handle Bpay, Direct Entry, NPP, Member Chequing and NPP function below:

- Handle Bpay biller and payer related tasks.
- Work on Direct entries market and client releases accurately and timely.
- Accurately action cheque processing, services, manual paperwork and image verification.
- Handle NPP related tasks.
- Ensure that the daily work is actioned within cut-off times, meeting the requirements of our clients, APN, regulators and other Financial Institutions.
- Identify and escalate issues and concerns, client complaints, service failures, supplier failures or non-compliance to Cuscal policy.
- Identify and escalate issues and concerns, client complaints, service failures, supplier failures or non-compliance to Cuscal policy.
- Adherence to processes and accurate documentation of procedures to meet audit and compliance policies.
- Build relationships and liaise with internal stakeholders, clients, other Financial Institutions, Vendors, regulators and Scheme.
- Action and respond to client service requests and other internal requests in a timely, accurate manner to meet SLAs.
- Contribute towards the quality assurance policy and continuous improvement in the Team.
- Project related duties as required such as onboarding of Clients, implementation of new initiatives and scheme mandates.
- Manage Administration and general office duties.

**Qualifications** What you’ll bring**

You’re a problem solver with strong communication skills and a passion for delivering exceptional service or solutions. You thrive in a fast-paced environment and are driven to contribute to a dynamic team.

To succeed in this role, you’ll have:

- Experience working in Payments.
- Previous work experience in an administrative or client service-based role.
- Payments industry knowledge essential.

You’ll stand out from the crowd if you have some of the following:

- Experience in the financial services sector.

**Additional Information** Why Cuscal?**

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.

Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves.

You’ll innovate alongside skilled, smart, connected teams.

And you’ll build an impressive, fulfilling career that continues to grow.

You’ll also enjoy a range of benefits, including:

- Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities.
- Wellbeing focus: Access initiatives supporting physical, mental, and financial health, plus discounts via ‘Cuscal Advantage.’
- Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements.
- Giving back: Participate in workplace giving with company-matched donations.

**Join us and reimagine the future**

Ready to make an impact? Click APPLY to join Cuscal today.

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.

We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.
- Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms._