Jewellery Advisor

7 days ago

Sydney, New South Wales, Australia Niessing (Australia) Pty Ltd Full time $60,000 - $80,000 per year

Niessing (Australia) Pty Ltd is a leading luxury jewellery brand known for its exquisite craftsmanship and innovative designs. With a rich heritage spanning over 150 years, we are dedicated to creating timeless pieces that celebrate the beauty of precious metals and gemstones. As we continue to expand our presence in the Asia-Pacific region, we are seeking passionate individuals to join our growing team.

Seeking a talented Jewellery Advisor to join the team at Niessing (Australia) Pty Ltd in our Strand Arcade Store. You will be responsible for providing exceptional customer service and assisting clients with their jewellery purchasing decisions.

You will be responsible in driving sales performance, business profitability, and client service excellence across your markets. Your role also involves daily operational matters and working cross-functionally to achieve the best outcomes.

1. Brand Ambassador

  • Neat and well groomed at all times, adhering to brand's grooming standards.
  • Knowledgeable about the brand, heritage & products, and the ability to communicate these clearly with clients.
  • Attend trainings and/or attend related trainings approved by company.
  • Provide support at special VIP events.

2. Sales

  • Achieve sales targets (Individual target, pool target).

  • Achieve personal sales KPIs

  • Average Ticket Sales (ATS)

  • Unit Per Ticket (UPT)

3. Client Service

  • Provide professional and courteous client service to all clients. Including greeting and acknowledgement of clients, and serving of beverages where required.
  • Assist in handling customer complaints and process quality inspection, under supervision of boutique supervisor.

4. Client Recruitment

  • Proactively acquire new client to company's database, with client information and purchase preferences captured accurately.
  • Develop client relationships by providing clients regular updates via telephone calls, messages or emails.

5. Boutique Appearance

  • Keep the boutique clean, neat and tidy at all times.
  • Ensure visual merchandising is clean and displayed at all times.

6. Stock Management

  • Assist in inventory management (packing of stocks, stock count).
  • Able to perform basic Point-of-Sales functions (i.e. check stocks, receiving of stocks, CRM).

7. Daily Operations

  • Attend daily staff briefing conducted by the Boutique-in-charge
  • Ensure boutique closing completed within stipulated time. Ensure all security measures are appropriately armed and locked.

8. Team Work

  • Get along harmoniously with colleagues and achieve a dynamic work environment for all.

9. General

  • Answer phone calls according to the Boutique SOP.
  • Assist in simple procurement for the Boutique – stationery, printing papers, ordering receipts for printing, pantry supplies.

Suitable candidates may be given the opportunity to convert to permanent part time

Requirements:

  • Working Days: 3 days per week, including at least 1 weekend day.
  • Working Hours: 9:00AM to 5:00PM.
  • Experience: Preferred candidates with retail working experience.

Being a Brand Ambassador and business leader of your boutiques in Asia Pacific, you will be a role model living out the values of Niessing to the team and our clients. You'll also have the chance to work with a talented team and be part of a respected global luxury brand.

If you're ready to embark on an exciting journey with us, apply now to become our next Jewellery Advisor.

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