Casual Client Advisor

2 weeks ago

Sydney, New South Wales, Australia Richemont Australia Pty Ltd Full time $60,000 - $120,000 per year

Company description:

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, luxury watches and writing instruments.

Job description:

FOR THOSE WHO SEEK EXCELLENCE

Join a community of dedicated professionals where excellence is both a given and a never-ending quest. Play your part in driving our collective success.

YOUR ROLE

To develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison's spirit and heritage.

PLAYING YOUR PART

Sales

  • Developing strong sales turnover for the Boutique in accordance with the store strategy:
  • Meeting the turnover targets set by the Boutique Manager
  • Respecting discount policy
  • Achieve Key performance indicators defined by the Boutique Manager

Client Management

Satisfying customers:

  • Welcome & handle the clients in the respect of the Maison's standards (In the Boutique, on the phone or by mail or during events)
  • Adapt its style to each client need in order to offer the appropriated service
  • Advise, convince & ensure that each sales is handled accordingly

Building a long term relationship with the client:

  • Ensure the prospection and the follow-up of new clients (local and international)
  • Enrich the client database using the welcome cards for client and prospect
  • Be force of proposal to develop client actions (phone, mailing, etc.)

Customer Service SAV:

  • Take care of each case according the Maison's standards
  • Follow up on each case and communicate to the Boutique Manager each problem

Product/ Merchandise/Inventory Management

  • Participate to the good management of the stock
  • Reception & transfer
  • Take part on inventory management / stocktake
  • Check that all products are correctly handled & priced
  • Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)
  • Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)

Others

  • Respectful of all guidelines required by brand in terms of grooming, CRM, VM, media, etc.
  • Respectful of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
  • Participate actively to Boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
  • Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collections
  • Remain informed on the business through magazines and regular boutique checks of the competitors

WHAT WILL MAKE YOU SUCCESSFUL?

  • At least 2-3 years' in Retail Sales, preferably in a luxury environment
  • Strong Passion for our products and Maison
  • Possess strong communication and interpersonal skills
  • Strong in English.
  • Pleasant Disposition
  • Good Team Player
  • Performs well under pressure and can multi-task

Vacheron Constantin celebrates 270 years as the world's oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.

  • Casual Client Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Zimmermann Full time $60,000 - $90,000 per year

    About UsThis iconic Australian brand has stayed true to its original vision: sophisticated femininity, a passion for detail and a love of colour and print. Sisters Nicky and Simone ZIMMERMANN founded their namesake brand in Sydney in 1991.Position PurposeJoin a global luxury fashion brand as casual Client Advisor at our Bondi Boutique alongside a diverse and...

  • Client Advisor

    7 days ago

    Sydney, New South Wales, Australia TAG Heuer Full time $60,000 - $80,000 per year

    About The CompanyTAG Heuer: The Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records. The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and...

  • Client Advisor

    13 hours ago

    Sydney, New South Wales, Australia Private Advertiser Full time $60,000 - $90,000 per year

    Department: Retail PositionTitle: Senior Client Advisor / Client Advisor - Full Time / Part TimeRole and Responsibilities: • Develops store business through excellent clienteling and KPIs performance (conversion rate, cross selling, AVT, upselling, strategic zoning). • Offer and excellent level couture service at all times across all categories. •...

  • Client Advisor

    7 days ago

    Sydney, New South Wales, Australia Loro Piana Full time $80,000 - $120,000 per year

    Job ResponsibilitiesAbout This RoleWe're looking for full-time Client Advisors to join our Sydney Store, our first store in Australia, in January 2026. Reporting to the Store Manager, the Client Advisor contributes to the growth of sales in the store. The Client Advisor is responsible for engaging clients and nurture their brand loyalty by conveying Loro...

  • Client Advisor

    1 week ago

    Sydney, New South Wales, Australia Zimmermann Full time $60,000 - $80,000 per year

    About UsIt is our mission to make beautiful clothes in a beautiful way. ZIMMERMANN stands for style over fashion, and our collections are designed with integrity, to last. We centre building respectful, mutually beneficial, long-term partnerships with our factories and other suppliers, based on the highest standards of ethics and professionalism. We want to...

  • Client Advisor

    12 hours ago

    Sydney, New South Wales, Australia Loro Piana (HK) Ltd Full time $90,000 - $120,000 per year

    Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world's finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a...

  • Client Advisor

    7 days ago

    Sydney, New South Wales, Australia Prada Full time $60,000 - $100,000 per year

    Prada is looking for an experienced Full Time Client Advisor to join our boutique in Bondi Junction.As a Client Advisor:You will be client-centric, building relationships with new clients whilst continuing to strengthen your existing relationshipsYou will manage all client expectations and always uphold a genuine yet professional attitude that reflects the...

  • Client Advisor

    10 hours ago

    Sydney, New South Wales, Australia Prada Full time $60,000 - $120,000 per year

    The PRADA Group is a global fashion powerhouse, helmed by one of the most iconic designers of the modern age. We have ten stores across Australia and New Zealand, eight Prada & two Miu Miu, which focus on creating an exceptional customer experience for all customers that walk through our doors.Our PRADA flagship store in Sydney Westfield is growing We are...

  • client advisors

    1 week ago

    Sydney, New South Wales, Australia Scanlan Theodore Full time $60,000 - $80,000 per year

    DescriptionAbout us:Scanlan Theodore is a heritage Australian House – an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftmanship.Founded in 1987 by Gary Theodore, the House's long-standing success is tied...

  • Senior Client Advisor

    7 days ago

    Sydney, New South Wales, Australia Loro Piana Full time $120,000 - $150,000 per year

    Job ResponsibilitiesAbout This RoleWe're looking for full-time Senior Client Advisors to join our Sydney Store, our first store in Australia, in January 2026. Reporting to the Store Manager, the Senior Client Advisor contributes to the growth of sales in the store. The Senior Client Advisor is responsible for engaging clients and nurture their brand loyalty...