Deputy Head of Boutique

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

We are currently recruiting a Deputy Head of Boutique for our Market Street Fashion Boutique in Sydney.

ABOUT THE JOB

The Deputy Head of Boutique plays an important role in inspiring and managing the boutique team to achieve the mission of the brand and is the primary driver of effective day-to-day operations in the boutique. As a bridge between the Head of Boutique and the Boutique team, the Deputy Head of Boutique supports the Head of Boutique to reinforce, communicate and execute the Chanel Difference on the Boutique floor to ensure luxury retail leadership.

Reporting to our Head of Boutique, the Deputy Head of Boutique interacts closely with clients and works alongside Fashion Advisors to deliver exceptional service. This role is pivotal in maintaining the boutique's reputation for luxury and excellence.

WHAT YOU NEED TO KNOW ABOUT THE ROLE

Candidates should possess strong leadership and management skills, coupled with a deep understanding of luxury retail operations. Effective communication skills are crucial for liaising with clients and team members to ensure a seamless and exceptional boutique experience.

In this role, you will have the responsibility to:

• Manage and inspire the Fashion Advisors by being a role model, taking a close interest in and actively participating in the teams professional development.

• Support the Head of Boutique in developing and execute a client-centric culture among the boutique team that emphasizes client engagement and on building long lasting relationships with them.

• Adapt your management and communication styles when dealing with different boutique team members to achieve maximum results, including acting as a mentor, coach or counsellor depending on circumstances.

• Set high standards in all aspects of customer service in consultation with the Head of Boutique and motivate the boutique team to achieve these standards via client survey results, effective handling of feedback, adhering to exchange and return guidelines, capturing and keeping up to date CEM data of each client.

• Attend all day-to-day Operations issues promptly and astutely, seeking direction and guidance from the Head of Boutique as needed.

• Ensure daily sales and appropriate paperwork is accurately completed.

• Uphold the image of the Brand as a Brand Ambassador by portraying a professional and sophisticated image of personal grooming and etiquette.

• Support your boutique by displaying a positive attitude to teamwork, collaboration and living the Chanel values.

WHAT IMPACT YOU CAN CREATE AT CHANEL

As the Deputy Head of Boutique at Chanel, you will play a vital role in upholding our commitment to luxury and client satisfaction. Your leadership will directly contribute to enhancing the boutique's reputation and elevating the client experience through exceptional management and service.

YOU ARE ENERGIZED BY

The candidate will thrive in this role if they are motivated by leading a collaborative team environment that values luxury and attention to detail. Navigating the complexities of boutique management and supporting team members in achieving their goals will be integral to success.

WHAT YOU WILL BRING

Success in this role requires a blend of leadership, a discerning eye for luxury retail, and the ability to work seamlessly within a team. Candidates should demonstrate excellent communication skills, adaptability, and a passion for delivering exceptional service.

Key requirements include:

• Proven experience in managing a team, preferably in a luxury retail environment.

• Thorough knowledge of retail operations, including stock management and customer service.

• Strong leadership and communication skills to effectively manage and inspire the boutique team.

• A client-centric mindset with the ability to build and maintain long-lasting relationships.

• Excellent organizational skills and the ability to work in a fast-paced, service-oriented environment.

WHAT CHANEL CAN OFFER YOU

In this position, you will have the opportunity to further develop your skills in luxury retail management and customer service, to further develop, through career planning resources, development through formal training programs (in-house and externally), coaching and more.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel. We are an Equal Employment Opportunity Employer, and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.