Sr Sales Operations Administrator

Job Description

Job ID SRSAL Employment Type Regular Work Style hybrid Location Sydney,NSW,AustraliaMelbourne,VIC,Australia Travel Up to 25% Role Sr Sales Operations Administrator

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose — people —then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

Senior Sales Operations Associate

UKG is seeking a highly motivated, detail-oriented, and customer-focused professional to join the Sales Operations team. The Senior Sales Operations Associate partners with Sales to generate, modify and deliver high-quality customer-facing documentation in support of sales objectives, as well as provide operational and strategic support to a team of Sales Executives. The Associate is an integral partner to their Sales team and consistently ensures operational excellence and efficiency.

Job responsibilities include:

• Partner with the Sales team, with a high focus on the federal space to deliver high-quality customer-facing documentation in support of sales objectives by complying with internal processes and policies, including auditing documents throughout the quote-to-order process to ensure high-quality output
• Collaborate, have a general understanding of, and build strong relationships with cross-functional teams, including Finance, Legal, Order Management, Contracts, Services, and Sales, to ensure quote-to-cash compliance
• Understand and apply the go-to-market strategies, sales promotions, product offerings, and processes when collaborating or advising sales on deal structure
• Familiarity with sales cycles and environments
• Update Salesforce CPQ throughout the sales cycle to ensure data integrity
• Execute and track credits and RMAs through to completion
• Manage redlines, escalations, and approvals
• Support peers to ensure equal distribution of workload
• Onboard new Sales Executives to work efficiently with Sales Operations
• Embrace evolving technology to support business needs
• Support Month and Quarter End business
• Learn, adapt and retain information to support an ever-changing Sales Operations role
• Identify and participate in process improvement initiatives
• Manage the licensing, fulfillment, renewal and delivery of GovTA license

This role follows a hybrid work model, requiring 2-3 days in the office each week for collaboration and connection.

Qualifications:

• 2+ years of post-secondary education or relevant work experience in a sales or customer service environment
• Technical aptitude and experience with Oracle, Salesforce, and Microsoft applications are preferred
• Excellent written and verbal communication skills
• Strong attention to detail
• High self-motivation, responsibility, and flexibility to achieve results
• Deadline focussed with the ability and willingness to support extended hours at month- and quarter-end close if required
• Organized and able to multi-task in a fast-paced and demanding environment
• Limited travel required

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]

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