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Guest Service Agent

2 weeks ago

Red Hill, Queensland, Australia Lancemore Lindenderry Red Hill Full time $60,000 - $80,000 per year

Guest Service Agent – Full Time or Part Time

Lindenderry Red Hill | Be Part of Something Special

  • Be part of a fun, supportive and passionate team
  • Competitive salary, great work conditions and staff discounts
  • Full-time or part-time role available

We're on the lookout for a friendly, experienced and well-presented Guest Service Agent to join our Front Office team at Lindenderry Red Hill by Lancemore. Set in the heart of the Mornington Peninsula wine country, this is a rare opportunity to work at one of Victoria's most stunning regional properties.

Whether you're helping guests with their luggage, checking them in with warmth and ease, or serving poolside drinks on a summer afternoon, you'll be creating memorable experiences every day. You'll thrive in our team if you're proactive, take pride in your presentation and love connecting with people.

About the Role

  • Greet guests with warmth and professionalism, using their names wherever possible
  • Handle guest check-ins and check-outs efficiently and accurately
  • Assist with reservations and provide information on packages, availability, and local attractions
  • Answer calls and emails in a friendly, helpful and timely manner
  • Maintain a clean and welcoming front desk area
  • Assist with poolside service, including tidying lounges and serving drinks as needed
  • Handle guest payments and cash floats with accuracy
  • Communicate guest requests and issues to relevant departments promptly
  • Support a seamless handover across shifts to ensure continuity of service
  • Live the Lindenderry culture by consistently going the extra mile for our guests

About You

  • Passionate about hospitality and exceptional guest service
  • Professional, reliable and a great communicator
  • Front Office or reservations experience in hotels is an advantage
  • Comfortable working a rotating roster including mornings, evenings, weekends and public holidays
  • Energetic and flexible, with a positive, can-do attitude

Why Join Us?

Lancemore is a proudly Australian, family-owned hotel group with a growing portfolio of boutique properties across the country. At Lindenderry, you'll be part of a team that values authenticity, connection and excellence — and you'll have plenty of fun along the way.

We offer:

  • Ongoing training and career development opportunities
  • Generous staff discounts across our hotels, restaurants and spas
  • Company-wide incentives and recognition programs
  • A workplace culture that feels like home

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Our Values

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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