Guest Service Agent

1 week ago

Rooty Hill, Australia West HQ Full time

Are you a passionate guest services professional who enjoys delivering bespoke and memorable experiences? We have the job for you

There is an exciting opportunity for a enthusiastic and highly motivated Guest Service Agent to join our Front Office team on a part time basis.

**A bit about us...**

At West HQ, we offer more than just premier accommodation with luxurious touches. Situated in the middle of Western Sydney, minutes from the M7 Motorway and only 45 minutes from Sydney’s CBD, our location is unparalleled. With 164 rooms, eight multi-purpose event venues and an on-site bar and restaurant, Novotel Sydney, West HQ is one of the best all-encompassing hotels in the country.

**The main duties of this role include**:

- Deliver service excellence, from check in to check out and everywhere in between
- Often be the first point of contact for guests and visitors
- Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
- Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

**So who are we looking for?**

**To be considered for this role, you will need**:

- Experience in the same or a similar role within the Hotel Industry
- A passion to deliver great customer service
- Excellent personal presentation and conduct
- Superior communication skills
- Intermediate computer and Microsoft suite experience
- Experience working with PMS, Opera or Fidelio
- Availability days, nights and weekends (flexible rosters)
- Responsible service of Alcohol competency card (or willingness to obtain)
- Full Australian work rights

**The Perks**

We saved the best until last Not only will you be working at Sydney's leading landmark destination for entertainment, fitness, lifestyle & accommodation in the Western Sydney region, we would also like to provide you with:

- A fun, friendly and passionate team
- Flexible rosters to ensure you get time to relax and unwind
- Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55
- Complimentary Lunch or Dinner during your shift cooked by a dedicated team of chefs and cooks, served up in our very own staff lounge
- Ongoing discounts on accommodation, restaurants and sport & recreation programs
- Annual Celebration Dinner to recognise achievements and anniversaries
- Let us celebrate your special day with a complimentary Gelatissimo Gelato on your Birthday
- A 'sweet' Rewards & Recognition Program for all team members and GREAT staff offers
- Unlimited career development and professional growth opportunities including training across other departments and roles at West HQ
- Uniforms and secure parking

**Coming Soon**

Coming soon to West HQ’s line of accommodation is the 5-star Pullman Hotel. The new hotel will bring the number of rooms available at West HQ to more than 300 and with a signature rooftop bar it is set to become the place to stay in Western Sydney.

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