Guest Service Agent

4 days ago

Rooty Hill, Australia West HQ Full time

Are you a passionate guest services professional who enjoys delivering bespoke and memorable experiences? We have the job for you
- **
$31.09 + shift allowances and penalty rates**:

- ** Complimentary daily meals**:

- ** Free gym membership + pool access**:

- ** Uniform and training provided**

**A bit about us...**

At West HQ, we offer more than just premier accommodation with luxurious touches. Situated in the middle of Western Sydney, minutes from the M7 Motorway and only 45 minutes from Sydney’s CBD, our location is unparalleled. With 164 rooms, eight multi-purpose event venues and an on-site bar and restaurant, Novotel Sydney, West HQ is one of the best all-encompassing hotels in the country.

**The main duties of this role include**:

- Deliver service excellence, from check in to check out and everywhere in between
- Often be the first point of contact for guests and visitors
- Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
- Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

**To be considered for this role, you will need**:

- Experience in the same or a similar role within the Hotel Industry
- A passion to deliver great customer service
- Excellent personal presentation and conduct
- Superior communication skills
- Intermediate computer and Microsoft suite experience
- Experience working with PMS, Opera or Fidelio (preferred)
- Availability days, nights and weekends (flexible rosters)
- Responsible service of Alcohol competency card (or willingness to obtain)

**Shift Times**:

- 7am - 3pm
- 3pm - 11pm

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