Guest Services Agent

2 weeks ago

Red Hill, Australia Lancemore Hotel Group Full time

**Join this award winning team. Lancemore Lindenderry Red Hill are the recent recipients of 'Regional Property of the Year' as named by HM Magazine and Lancemore Hotels 'Hotel of the Year' - just to name a few**:

- ** Permanent FT role available**:

- ** Competitive salary, full time role, flexible work hours and Free "YOU" Day - get a paid day off on your birthday**

Join a supportive, friendly Front Office Team at our luxurious, multi-award winning Lindenderry Hotel delivering genuine hospitality and a boutique experience to our corporate and leisure travelers.

**ABOUT THE ROLE**:

- Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Be an ambassador for the hotel, positively representing and promoting our boutique brand
- Be a key part of the guest experience, interacting wherever and whenever possible
- Ensure a smooth check in and out process for our guests utilising the Hotel's PMS system
- Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
- Coordinate with other departments
- Answer and dispatch both incoming external and internal calls
- Maintain sufficient knowledge of all room rates and available packages
- Follow up on all guest requests and complaints
- Be a key part of the guest experience, interacting wherever and whenever possible

**ABOUT YOU**:

- Have a desire to genuinely help people
- Front Office/reservation experience preferred, but not essential
- Success in a similar role preferred but not essential, we are employing on attitude not just experience
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
- An acute eye for detail and exceptional interactive social skills
- Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
- Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays
- Positive mindset and a can do attitude

**ABOUT US**:
**Lancemore Lindenderry Hotel**

A winner of multiple awards including, Conde Nast Traveler's Readers Choice Awards, Lindenderry is set in the very heart of Red Hill on 34 stunning acres of gardens and vines. Our luxury boutique, designer hotel is ideally positioned to soak up the spectacular Mornington Peninsula: soul-enriching nature, artisan produce and mere minutes from the region’s most revered wineries.

**Lancemore Hotel Group**

Founded in 1986, **The Lancemore Group** is a leading Australian boutique lifestyle brand.
- Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent, empowering our people to drive their own results, career progression opportunities and generous staff discounts.

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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