Head of Operations

2 days ago

Surry Hills, New South Wales, Australia Nation Full time $70,000 - $120,000 per year

Head of Operations - Nation

At Nation, we're reimagining what it means to rent in Australia. We create homes and neighbourhoods that feel like sanctuaries, backed by service, design, and technology that make everyday life easier.

We're looking for a
Head of Operations
to lead the delivery of world-class resident experiences across our growing portfolio. This role is pivotal in driving retention, operational excellence, and community connection.

What you'll do:

  • Oversee the day-to-day operations of Nation's residential and retail assets
  • Lead onsite and office teams, plus contractor partners, to deliver seamless resident and community experiences
  • Drive a customer-first culture that lifts retention, renewals, and revenue growth
  • Oversee budgets, P&Ls, and financial reporting with a sharp commercial eye
  • Lead mobilisation of new Nation buildings, ensuring every project launches with excellence
  • Embed resident feedback loops to continuously improve services and satisfaction
  • Champion compliance, safety, and risk management across all assets

What we're looking for:

  • Current NSW Real Estate Certificate or License
  • Minimum 7 years' residential property experience (property management, client management, asset management)
  • A proven leader with outstanding communication, organisation, and negotiation skills
  • Client-focused with the ability to build strong, trusted relationships
  • High level of professionalism, customer service, and commercial awareness
  • Strong project management capability and system know-how (PMS, CRM, finance, apps)

This is a unique opportunity to join a business setting a new benchmark in Build-to-Rent — where design, technology, and culture meet to create places people are proud to call home.

Sydney | Full-time

Apply now and help us redefine the future of renting.

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