Desktop Support Engineer

2 days ago

Cavan New South Wales, Australia Zensar Technologies Full time $60,000 - $90,000 per year

Role : Desktop Support Engineer

Location : Cavan, South Australia

Job Spec


• This technician would need to be able to support standard Windows endpoint support.


• Support the manufacturing environment i.e., printers, iOT, devices, etc.


• Experience working in an end-user desktop support role or computer operations environment required.


• Advanced printer / peripheral device troubleshooting


• Providing remote technical support to users of desktop and laptop, printer etc.


• Manage end-user requests.


• Configuring & trouble shooting problem w.r.t Operating System, Office Applications.


• Handling VIP and escalation calls.


• Interacting with senior users to understand the requirements.


• Perform direct hands-on problem resolution and escalation management for end-user.


• Serves end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities.


• Extensive diagnostic information gathering, troubleshooting, problem analysis and resolution.


• Investigation and resolution of issues and may also include performance monitoring


• Good experience with Microsoft products and database, MAC OS, IOS and Networking Knowledge


• SAP Business One Support and Administration


• Experience with ticketing tools – Fresh Service etc.

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