IT Service Engineer

1 day ago

Ballina New South Wales, Australia Cloud Voice and Data Full time $60,000 - $120,000 per year

The Role:

We're seeking a proactive and technically skilled Junior, Mid and Senior-level IT Service Engineer & Technician to support our clients' IT environments. These roles involve hands-on technical work, troubleshooting, client interaction with a variety of project work. This role is ideal for someone who enjoys solving problems and working with a variety of technologies while collaborating in a friendly team of like-minded professionals.

Key Responsibilities:

  • Provide on-site and remote support for hardware, software and network issues.
  • A full driving licence is required to conduct on-site client support visits.
  • Install, configure, and maintain desktops, laptops, cloud servers and network equipment.
  • Monitor system performance and perform routine maintenance and updates.
  • Assist with onboarding new users and managing access controls.
  • Document service activities and maintain accurate records in ticketing systems.
  • Collaborate with senior engineers on complex projects and escalations.
  • Ensure compliance with IT policies, procedures and security standards.
  • Australian citizenship is required for this position.

What You'll Bring Junior-Mid:

  • 1–5+ years of experience in IT support and systems administration.
  • Strong knowledge of M365, networking fundamentals, and common enterprise applications.
  • Experience with Active Directory, Office 365, and remote support tools.
  • Experience in troubleshooting skills and a customer-focused attitude.
  • Good communication and documentation abilities.
  • Exposure to Microsoft Intune and Mobility Device management

What You'll Bring Senior:

  • 5+ years of experience in IT support, systems administration or service engineering.
  • Strong knowledge of networking technologies such as Unify and Cisco Meraki and common enterprise applications.
  • High-level experience with M365, Active Directory, Azure and remote support tools.
  • Excellent troubleshooting skills and a customer-focused attitude.
  • Strong communication and documentation abilities.
  • Experience with Microsoft Intune and Mobility Device management

We are primarily targeting candidates with mid-level experience (3-5 years) for this hire.

Bonus Skills:

  • Familiarity with virtualization technologies (VMware, Hyper-V).
  • Basic scripting or automation knowledge (PowerShell).
  • Exposure to Microsoft Power platform and AI

Why Work With Us?

  • Competitive salary and benefits.
  • Supportive team culture with opportunities for growth.
  • Exposure to diverse technologies and industries.

Ongoing training and professional development.

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