Information Technology Support Technician
3 days ago
Hiring Now: IT Technician Support – L2 (Contract)
Location:
Cavan, South Australia (Work from Office)
Experience:
4–6 years
We are looking for an
experienced IT Technician Support – L2
to join our team in Cavan, South Australia. This is a hands-on role supporting both end-users and a manufacturing environment. If you enjoy solving technical problems, providing top-notch end-user support, and working in a fast-paced environment, this could be the right opportunity for you.
Key Responsibilities
- Provide
Windows endpoint support
for desktops and laptops. - Support
manufacturing environment
including printers, IoT devices, and other peripherals. - Deliver
remote technical support
for hardware/software issues. - Handle
advanced printer and peripheral troubleshooting
. - Configure and troubleshoot
Operating Systems, Office applications, and end-user devices
. - Manage
end-user requests, VIP support, and escalation calls
. - Collaborate with senior users to understand and resolve technical requirements.
- Perform
hands-on troubleshooting, problem analysis, and escalation management
. - Provide support via
calls, email, and on-site
to resolve user issues. - Conduct
diagnostics, issue investigation, and performance monitoring
. - Work with
Microsoft products, databases, MAC OS, iOS, and basic networking
.
Desired Skills
- Experience supporting
SAP Business One
(Support & Administration). - Familiarity with
ticketing tools
(FreshService, etc.).
What We're Looking For
- Strong background in
end-user desktop support
or IT operations. - Excellent troubleshooting and diagnostic skills.
- Ability to work independently while managing multiple priorities.
- Strong communication and customer service skills.
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