Level 2 IT Support Engineer

1 week ago

Wagga Wagga New South Wales, Australia NextGen HR Pty Ltd Full time $60,000 - $90,000 per year
Level 2 IT Support Engineer

Awaiting benefits

  • Rest & Recuperation leave - 5 weeks annual leave per year
  • Birthday leave - take your birthday off every year
  • Education and study - company provided training & 10 study days per year
  • Giving back - do you donate blood? Do it on company time
  • Exciting opportunity for Bookworms - use the company audible account to read and listen to your favourite books

Our client, launched in 1995, provides ongoing IT support for small to medium sized businesses across Australia and internationally. With a 98% customer satisfaction rating, our client is the ultimate professional, who makes sure your day-to-day technical issues are sorted swiftly, with no headaches.

We are seeking a skilled and motivated Level 2 IT Support Engineer to join one of Australia's leading IT MSP companies based in Wagga, Wagga.

The Role

As a Level 2 IT Support Engineer, you will play a crucial role in delivering advanced technical support, addressing escalated IT issues, managing complex systems, and ensuring the efficient operation of clients' IT infrastructure. Below outlines the key responsibilities of the role:

Technical Support

  • Provide second-level support for escalated Service Desk IT issues.
  • Promptly resolve complex hardware, software, and network issues.
  • Collaborate with Level 1 engineers and team for timely problem resolution.
  • Join team meetings, training, and professional development sessions.

Infrastructure Management

  • Manage servers, including virtualization and cloud services.
  • Troubleshoot networking equipment, firewalls, routers, and switches.
  • Conduct routine system audits for security, compliance, and optimal performance.

Advanced Desktop Support

  • Handle escalated desktop and end-user computing issues.
  • Manage software updates, patches, and security configurations.
  • Guide hardware and software procurement based on client needs.

Client Communication

  • Clearly communicate technical information to clients.
  • Update clients on escalated issues and provide realistic resolution timelines.
  • Provide proactive IT advice for enhanced client operations.

Documentation

  • Document client configurations, issues, and resolutions accurately.
  • Accurately document client configurations and resolutions. Document
  • Develop SOPs and best practices for internal and client use.

Qualifications and Experience

  • Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience).
  • Proven experience in a Level 2 IT support role within an MSP environment.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Administrator Associate are desirable.
  • Strong knowledge of Windows operating systems, Active Directory, and common business applications.
  • ConnectWise PSA, Datto and other specific tools a definite advantage

If you are passionate about providing top-notch technical support, solving complex challenges, and contributing to a collaborative work environment, take this next step in your IT career

A supportive team environment, along with a competitive salary and additional benefits, awaits the successful candidate. APPLY NOW

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