Desktop Support Engineer

1 week ago

Lidcombe New South Wales, Australia Phil Gilbert Toyota Full time $90,000 - $120,000 per year

Desktop Support Engineer | Lidcombe + Croydon

6-month contract | Immediate start available

At 4K Automotive Group, we're more than just a company - we're a community built on Fairness, Innovation, Respect, Family, and Community Involvement. As a leader in the automotive industry, we strive to create a workplace that values diversity, fosters innovation, and empowers our people.

We are looking for a tech-savvy problem solver to join our team as a Desktop Support Engineer. This role is ideal for someone who thrives in a fast-paced environment, enjoys troubleshooting IT issues, and is passionate about data analysis and security management.

What you'll be doing

  • Acting as first point of contact for IT support issues (Level 1/2).
  • Troubleshooting desktops, laptops, mobile devices, and collaboration tools..
  • Demonstrate expertise in administering various IT systems and software, optimising their effectiveness, including Windows OS, Active Directory, O365, Intune, Teams, OneDrive, SharePoint, JAMF and Exchange.
  • Logging and resolving tickets, escalating when necessary.
  • Assist in onboarding and offboarding users, including account setup, access management, and equipment provisioning.
  • Building strong relationships with end users and providing friendly, efficient service.

What we're looking for

  • 2–4 years' experience in Level 1/2 IT Support.
  • Solid knowledge of Windows 10/11, Office 365, Active Directory.
  • Strong troubleshooting and communication skills.
  • Customer-focused mindset with the ability to engage confidently at all levels.
  • Valid Australian Driver's Licence (occasional site travel will be required).
  • Bonus skills:
  • Exposure to multi-site or enterprise environments.
  • Scripting, automation, or application packaging experience.
  • IT certifications (Microsoft, CompTIA, etc.).

Why Join us?

4K Automotive provides opportunities for all team members to have a long and rewarding career. Benefits include:

  • Exclusive staff discounts across multiple automotive brands.
  • Reward and recognition programs - celebrating milestones, service awards, and birthdays.
  • Staff referral bonuses
  • Career development with ongoing support and training
  • Employee Assistance Program (EAP)

Apply Now

4K Automotive is an equal opportunity employer, committed to diversity, inclusion, and providing a workplace where everyone is treated fairly and with respect.

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