ICT Administration Officer

Guiding the future of NSW education

Position details

• Clerk Grade 5/6
• Temporary, full-time role of up to 2 years with possibility of extension
• Close to Wynyard station & hybrid work arrangements available

About us

At the NSW Education Standards Authority (NESA), we're dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.

We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact, visit our website to learn more about the important work we do.

About the role

The ICT Administration Officer provides high-level executive and administrative support to the Chief Information and Digital Officer (CIDO) and the ICT senior leadership team. You'll play a key role in ensuring the smooth running of daily operations from coordinating governance activities and managing executive approvals to supporting people, culture, and procurement functions across the directorate.

Working closely with senior leaders in a high-performing, change-driven directorate where no two days are the same, the role offers autonomy, a mix of executive support and project coordination, and the chance to contribute to continuous improvement and uplift activities across the ICT function.

Stepping into a pivotal support role within a high-impact directorate at the heart of digital transformation you'll gain exposure to cross-functional operations, contribute to strategic improvement projects, and work in a supportive environment that values initiative, collaboration, and professional growth.

If you're an experienced executive or administrative professional who enjoys variety, thrives in a fast-paced environment, and loves making things happen, we'd love to hear from you.

On a day-to-day basis you will be responsible for:

• Leading and supporting one direct report, fostering a collaborative, professional, and positive working culture.
• Providing high-level executive support to the CIDO and ICT senior leaders, including diary and email management, meeting coordination, and stakeholder liaison.
• Coordinating governance activities such as agendas, minutes, and action tracking to ensure timely follow-up and accountability.
• Drafting and reviewing correspondence, memos, and briefing materials, and managing approval workflows and e-signature processes.
• Supporting procurement activities, including requisition preparation, workflow tracking, and compliance with policies and procedures.
• Assisting with financial operations such as budget monitoring, invoice processing, and expenditure tracking.
• Overseeing the CIDO calendar for ICT leadership, events and meetings, aligning closely with the Deputy CEO's office.
• Acting as a key point of contact for the ICT directorate (approximately 150 staff), managing enquiries and supporting staff engagement initiatives.
• Contributing to business improvement and operational uplift projects, helping streamline processes and enhance internal capability.

Our ideal candidate is an individual who is not only highly organised and detail-oriented, but also self-motivated and forward-thinking - someone who anticipates needs, solves problems before they escalate, and keeps things running seamlessly behind the scenes.

In addition, you will bring:

• Proven experience delivering high-level executive and administrative support in a complex, fast-paced environment (experience in ICT, finance, or the public sector will be highly regarded).
• Strong experience using Microsoft Teams, Word, PowerPoint and Excel.
• Excellent communication and relationship management skills, with the ability to liaise confidently across all levels of the organisation.
• Demonstrated ability to manage competing priorities, shifting deadlines, and sensitive information with discretion and professionalism.
• Experience supporting governance, financial, and procurement processes, ideally within a government or corporate setting.
• A proactive, practice-driven approach - someone who enjoys continuous improvement and helping shape how things are done.

Note: A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role. It is not required at the application stage. The cost of the WWCC clearance is the responsibility of the successful applicant.

We invite you to download the role description for additional information on the position.

At NESA you'll benefit from:

• An organisation where your contribution has a big impact
• An enviable CBD location (all modes of transport nearby, and excellent coffee and eateries) with refurbished offices
• Flexible working arrangements and generous leave entitlements
• Access to discounted health and fitness memberships via Fitness Passport, an employee assistance program and annual flu vaccinations
• Salary packaging options
• Working in a purpose driven and ethical organisation with committed colleagues

Ready to join us?

Select apply and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application:

1. Describe a time when something didn't go to plan. What steps did you take to manage the situation, and what was the outcome?

2. How do you respond to feedback, and how has it helped you develop in your work? Provide an example.

Advice on applying for NSW Public Sector roles

If you need reasonable adjustments for the recruitment process and workplace, please reach out to

Close date: Monday, 20 October at 11.59pm AEST

Thank you for your interest, we look forward to receiving your application.

Important information

We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds, the LGBTQIA+ community, veterans and refugees.

Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles.