Telemarketing & Administration Officer

2 days ago

Lane Cove, Australia Mastercare Full time $60,000 - $80,000 per year

Telemarketing & Administration Officer

Hybrid Role | Lane Cove | National Facilities Services Company

About Us

Mastercare is a national property services company specialising in commercial cleaning and facilities maintenance. With over 40 years of experience, we are trusted by businesses, organisations, and government clients across Australia and New Zealand. As part of our growth strategy, we are looking for a motivated Telemarketing & Administration Officer to join our Lane Cove team.

About the Role

This hybrid role combines business-to-business telemarketing with key administrative support. You will be the first point of contact for potential clients, building relationships, setting appointments, and supporting the management team with business development activities.

Key Responsibilities

  • Conduct business-to-business telemarketing, identifying decision-makers and procurement managers
  • Set appointments for the Managing Director and General Manager
  • Maintain engagement with new and existing leads through professional follow-ups
  • Send introduction emails and manage correspondence with businesses
  • Keep an up-to-date schedule of progress with leads and prospects
  • Monitor tender websites for upcoming opportunities
  • Compose and edit documents as required
  • Provide general administrative support to the management team

Skills & Experience

  • Excellent verbal and written communication skills with an outstanding telephone manner
  • Strong organisational skills with the ability to manage multiple tasks and projects
  • Demonstrated knowledge of administrative procedures and office practices
  • Ability to prioritise, work to deadlines, and maintain high attention to detail
  • Proactive, motivated, and able to work with minimal supervision
  • Previous experience in telemarketing, appointment setting, or sales support (preferred)

What We Offer

  • Hybrid role based in Lane Cove (mix of office and remote flexibility)
  • Supportive and professional team environment
  • Opportunity to contribute to the growth of a national, long-established company
  • Competitive salary package

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