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Casual Support Officer
2 weeks ago
**What you will do
In the Casual Support Officer role, you will:
Respond to helpdesk queries from schools, markers and invigilators by phone and email.
Record details of all contact in a contact management system (JIRA).
Assist schools with software familiarization.
Follow data management processes.
Contact and support schools.
Undertake general administrative tasks.
Facilitation of oral assessments using Cisco WebEx.
What we are looking for
The QCAA is committed to selecting the person best suited to the role and to furthering equity and diversity. We strongly encourage applications from all gender groups, Aboriginal people, Torres Strait Islander people, people from culturally diverse backgrounds and people with all abilities.
The ideal candidate for this role possesses:
Strong customer service experience (previous call centre experience is advantageous).
An excellent phone manner, with a polite, friendly, and positive attitude.
Strong language, communication, literacy, and numeracy skills; with a high level of attention to detail.
Resilience; must be able to deal with challenging scenarios and high stress situations.
Strong active listening skills.
Strong organisation skills with the ability to multi-task and prioritise duties.
Strong problem solving and decision-making abilities.
The ability to work as part of a team, or independently when required.
Intermediate Microsoft Office, and general IT/typing skills.
This role reports to the Manager, Program Management Unit. No roles report directly to this role.
APPLICATIONS RECEIVED WITHOUT AN ACCOMPANYING SCREENING QUESTIONNAIRE COMPLETED WILL NOT BE ACCEPTED.This work is licensed under a Creative Commons Attribution 3.0 Australia License.**
