Passenger Services Manager

2 weeks ago

Sydney International Airport NSW, Australia dnata Airport Services Full time $120,000 - $180,000 per year

OVERALL PURPOSE OF THE POSITION

The Passenger Services Manager is responsible for the management of dnata Passenger Services for our clients to ensure an efficient and effective service meeting and exceeding the company's and our clients' expectations in Sydney.

The Passenger Services Manager will manage the day-to-day complexities of business issues and competing demands within an environment of sensitivities, constraints and competing stakeholder priorities.

This role will be a full time position based at Sydney International Airport.

Primary Duties and Responsibilities

  • Develop and deliver a client centric, commercially focused operation including management, organisation and coordination of all work areas during day of operations
  • Management, monitoring and evaluation of Ground Handling Agreements and Service Level Agreements
  • Manage significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
  • In consultation with the management team develop, implement and monitor communication plans, business strategy to drive a customer centric culture
  • Develop, implement and control effective rosters and budget management to ensure highly effective, cost efficient and quality business outcomes
  • Develop, implement and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services' policy and procedures
  • Provide quality metrics and reporting on critical business issues
  • Drive and embed a positive safety culture within the team focussed on awareness and vigilance.

Essential Criteria

  • Demonstrated leadership experience with customer centric orientation and ability to drive a service culture
  • Demonstrated people management experience
  • Good communication skills both written and oral and excellent presentation skills
  • Demonstrated record of achievement in building and fostering relationships with key stakeholders and clients
  • Extensive experience in engaging and influencing staff to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
  • Previous extensive experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements
  • Demonstrated business acumen including, financial and budget management and experience in driving culture change and continuous business improvement.

Desirable Criteria

  • Tertiary qualification in Aviation Management or Business Administration
  • Aviation or Airline experience

So... does this sound like you? If so, Apply Now

We are an Equal Opportunity Employer, which values diversity and inclusion. We support applicants from all backgrounds including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a solid focus on gender balance within the organisation and encourage women to apply.

  • Passenger Services Team Leader

    2 weeks ago

    Darwin International Airport, Australia Dnata Full time $60,000 - $80,000 per year

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...

  • Passenger Services Delivery Agent

    6 days ago

    Darwin International Airport, Northern Territory, Australia Dnata Airport Services Pty Ltd Full time $40,000 - $60,000 per year

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Darwin AirportThe Passenger Services Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent...

  • Passenger service manager

    1 week ago

    Sydney, New South Wales, Australia silvans facility services Full time $90,000 - $120,000 per year

    Passenger Services Manager – Sydney Airport Location: Sydney, NSW Full-time | PermanentAre you ready to take your aviation career to the next level? Join our team as a Passenger Services Manager at Sydney International Airport and play a key leadership role in ensuring safe, efficient, and exceptional passenger services.Role SummarAs the Passenger Services...

  • Passenger Services Delivery Agent

    2 weeks ago

    Perth Airport, Australia Dnata Airport Services Pty Ltd Full time $55,000 - $65,000 per year

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Perth International Airport The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent...

  • Passenger Service Officers

    1 week ago

    Sydney International Airport, New South Wales, Australia Menzies Aviation Full time $45,000 - $65,000 per year

    OverviewPeople. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 250 locations in over 60 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with...

  • Passenger Services Agent

    1 week ago

    Melbourne Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Melbourne International Airport! The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate...

  • Passenger Services Officer

    4 days ago

    Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a...

  • Passenger Services Agent

    1 week ago

    Sydney, New South Wales, Australia silvans facility services Full time $45,000 - $65,000 per year

    Passenger Services Agent – Sydney International AirportPart-Time and Full-Time Opportunities | High Application Volume ExpectedAbout UsSince 1998, we've built our reputation as a trusted leader in aviation services. Across multiple airports and ports, we deliver first-class Passenger, Ramp, and Cargo support. What makes us different? Our people. Passion...

  • Passenger Services Agent

    1 week ago

    Sydney International Airport, New South Wales, Australia OACIS Pty Ltd Full time $60,000 - $80,000 per year

    Your Next Stop: The OACIS CrewRole: Passenger Services AgentWhere: Sydney Airport (hello, M5 on‑ramp)When: Applications close 10 October 2025We're Not Hiring… We're BoardingForget beige job ads. This is your boarding call to join OACIS — the aviation services crew that's shaking up the way people travel.We're the team that turns airport chaos into...

  • Passenger Services Delivery Agent

    4 days ago

    Perth Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Perth International Airport! The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate...