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Passenger Services Agent

2 weeks ago

Sydney, New South Wales, Australia silvans facility services Full time $60,000 - $80,000 per year

Passenger Services Agent – Sydney International Airport

Part-Time and Full-Time Opportunities | High Application Volume Expected

About Us

Since 1998, we've built our reputation as a trusted leader in aviation services. Across multiple airports and ports, we deliver first-class Passenger, Ramp, and Cargo support. What makes us different? Our people. Passion and pride drive everything we do, and we're committed to growing our team with individuals who want to build a career in aviation.

The Role

As a Passenger Services Agent at Sydney International Airport, you'll be the first point of contact for travelers. Whether it's checking in families heading on holiday, guiding passengers who need mobility assistance, or helping someone on their way to see loved ones overseas you'll be creating memorable experiences every day.

Your responsibilities will include:


• Delivering friendly and professional customer service at check-in, boarding, and arrival points.


• Ensuring flights depart safely and on time by supporting airline operations.


• Assisting passengers requiring wheelchair or mobility support through the terminal.


• Maintaining strong punctuality and teamwork to keep services running smoothly.


• Being flexible to work across a 24/7 roster, with a minimum of 20 hours per week across five days. Additional hours and overtime opportunities are available.

What We Offer


• Comprehensive training – no aviation experience needed.


• A competitive hourly rate, plus penalty rates for weekends, late nights, and early starts.


• Career growth pathways within a global aviation services industry .


• A supportive and inclusive workplace where your contribution matters.

What You'll Bring


• A positive, professional, and approachable manner.


• Strong attention to detail and accuracy with passenger information.


• Customer service skills gained from hospitality, retail, call centre, or administration roles.


• Willingness and fitness to assist with wheelchair support (1–4 hours per shift).


• Reliability, flexibility, and eagerness to learn.

Diversity & Inclusion

We are proud to be an equal opportunity employer. We believe our strength comes from the diversity of our team and we encourage applications from people of all backgrounds and experiences.

Recruitment Process

Our selection process may include:


• A group interview and assessment session.


• A medical fitness check (conducted by a physiotherapist).


• Completion of background checks required for an ASIC airport pass.

Please note: To be considered, you must hold unrestricted working rights in Australia.

If you're ready to take off with a career in aviation, apply today and join our growing team at Sydney Airport.