Passenger service manager

2 weeks ago

Sydney, New South Wales, Australia silvans facility services Full time $104,000 - $130,878 per year

Passenger Services Manager – Sydney Airport

Location: Sydney, NSW

Full-time | Permanent

Are you ready to take your aviation career to the next level? Join our team as a Passenger Services Manager at Sydney International Airport and play a key leadership role in ensuring safe, efficient, and exceptional passenger services.

Role Summar

As the Passenger Services Manager, you will lead a team of professionals, including supervisors and trainers, delivering essential support services for our airline clients. This role is both operational and strategic — you will drive team performance, maintain client relationships, and ensure operational excellence in one of Australia's busiest airports.

Key Responsibilities

  • Provide OH&S oversight and guidance, ensuring a strong safety-first culture.
  • Ensure compliance with all aviation regulations, company, and client procedures.
  • Lead and motivate staff through effective planning, rostering, and performance management.
  • Oversee cost areas, resource allocation, and operational efficiency.
  • Monitor airport performance, analyze results, and implement corrective strategies where needed.
  • Manage equipment operations, repairs, and maintenance budgets.
  • Build and maintain effective relationships with airline clients and airport stakeholders.
  • Foster a workplace culture of fairness, inclusion, and professionalism.

About You

  • Proven leadership experience in airline or aviation operations (passenger services, ground handling, or similar).
  • Skilled in workforce management, training, and team performance development.
  • Strong knowledge of safety and compliance requirements in an aviation environment.
  • Excellent communication and interpersonal skills with the ability to manage diverse client needs.
  • Strong organizational and time management skills with the ability to perform under pressure.
  • Experience with workforce planning, forecasting, and enterprise agreement application.
  • Must hold a valid ASIC pass .

What We Offer

  • Permanent, full-time opportunity.
  • Competitive remuneration package.
  • On-site employee parking.
  • Career progression and professional development opportunities.
  • Comprehensive training and ongoing support.
  • Inclusive and supportive team environment.

How to Apply

If you're ready to take the next step in your aviation career and join a global leader, we'd love to hear from you. Please submit your application online today.

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