Customer Experience Coordinator

Job Description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Distribution, BlueScope Australia is looking for a Customer Experience Coordinator to join the National Marketing teambased in Clayton South. The Distribution business includes Orrcon Distribution, BlueScope Distribution, Metalcorp and Impact Steel.

This role plays a key part in supporting the improvement of customer experience across all touchpoints of the customer journey. You'll be joining a collaborative and forward-thinking team, where your insights and contributions will help shape the future of customer experience in our business. Based in our Westall office in Clayton South, you'll have access to free on-site parking and health and wellbeing initiatives including Fitness Passport and our Employee Assistance Program (EAP).

What Will You Do?

As a valued member of the Customer Experience team, you will be responsible for:

• supporting the rollout of initiatives to transform customer experience across all points of the customer journey
• preparing reports to drive insights for strategic decision-making
• monitoring trends and flagging areas for improvement
• supporting the development and implementation of process changes and technology enhancements to improve both Employee Experience (EX) and Customer Experience (CX)
• coordinating workshops and training sessions to share information, collect insights, and inform change management plans
• driving initiatives to ensure customer data is consistently accurate and well-maintained

More About You

You're a proactive and customer-centric professional with a passion for improving service quality and driving change. You'll bring:

• experience in customer service or a related field
• a strong understanding of CX technologies and digital platforms
• excellent communication and stakeholder engagement skills
• an analytical mindset with the ability to interpret data and generate insights

Why BlueScope

As we're creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you'll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other's safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We're committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We're passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: "We create and inspire smart solutions in steel, to strengthen communities for the future." ​

Come and discover us at ​

Join us, creating strength for the future.

Applications close Thursday 13th November 2025.