Patient Services Officer

**Exciting opportunities available now with the

Townsville Hospital and Health Service

.**

About the work unit / facility

Oncology Department / Medical Services Group / Townsville University Hospital

About your new employer

Clinical Excellence

The Townsville Hospital and Health Service (HHS) organisation offers a diverse and dynamic healthcare environment, providing access to cutting-edge medical practices, advanced research, and specialised clinical expertise. As a leading tertiary and referral service, we foster continuous professional development, allowing staff to work on complex cases, engage with multidisciplinary teams, and contribute to innovative healthcare solutions.

Career Growth and Development

We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University (JCU).

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements ( ).

• Salary range: $76,963 to $85,591 p.a. (AO3)
• 4 to 6 weeks annual leave with 14%-17.5% loading
• 12.75% employer contribution to superannuation
• Plus Salary Sacrificing ( ) options may be available

About your opportunity

This role delivers exceptional person-centred customer service to patients, their families and the public. The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

Requirements:

Mandatory qualifications and proof of registration

• Highly regarded: Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
• Highly regarded: High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
• This is a Vaccine Preventable Disease (VPD) risk role.
• Probation period may apply.
• Pre-employment checks will be conducted.

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary

Enquiries are welcome; for a confidential discussion please contact:

Karina Muldoon on

Apply ONLINE: ( )

Applications close: Tuesday, 28 October 2025

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.