Patient Services Officer

5 days ago

Townsville, Queensland, Australia Department of Health - Queensland Full time

Townsville University Hospital are seeking an experienced and client focused Patient Services Officer to join the Elective Surgery Bookings team for a permanent part-time role, working 53 hours per fortnight.

The successful applicant will be required to work Monday, Tuesday, Thursday and Friday, approximately between 08.30 am pm.

This role delivers exceptional person-centered customer service to patients, their families and the public.

About the role

This role delivers exceptional person-centered customer service to patients, their families and the public.

The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

This role contributes to creating an exceptional place to work by consistently aligning workplace behaviors to organisational values.

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements ( ).

  • Salary range: $38.81 to $43.16  p.h. (AO3)
  • 4 weeks annual leave (pro rata) with 17.5% loading
  • 12.75% employer contribution to superannuation
  • Plus Salary Sacrificing ( ) options may be available

Requirements:

  • Vaccine Preventable Disease (VPD): Health Care Workers in Queensland Health whose occupation poses a potential risk of exposure to blood or body fluids are required to provide evidence of vaccinations or proof that they are not susceptible (due to prior exposure to the disease and therefore have natural immunity) to the following VPD's Hepatitis B, Measles, Mumps, Rubella, Varicella and Pertussis (diphtheria, tetanus and pertussis containing vaccine) according to the Queensland Health Policy.

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary

Enquiries are welcome; please contact: Sarah McLachlan on

Apply ONLINE:  ( )

Applications close:  Tuesday, 4 November 2025

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.

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