Port Service Officer

• Join our dynamic and rapidly expanding team as we embark on an exciting journey of organisational growth and innovation, working towards our vision of becoming Australia's Port for the Future.
• Work on meaningful initiatives that will help create prosperity for the North Queensland's communities.
• Enjoy an environment that provides attractive benefits including flexibility, true work-life balance and generous opportunities for professional development.

About The Port
The Port of Townsville Limited (the Port) has been actively shaping the future of Townsville and North Queensland for 160 years.

Today, we are Australia's largest port for zinc, lead, copper, sugar and fertiliser. Additionally, we handle more motor vehicles and containerised goods than any other port in Northern Australia. The goods that flow through our ports are grown, mined, manufactured and used to better the lives of more than 800,000 people across a vast catchment area, spanning from Hinchinbrook to the Burdekin and west to Mount Isa.

On average, more than 8 million tonnes of goods, worth more than $10 billion, cross our wharves each year. Thanks to our customers, we are one of the country's most diverse ports, linking more than 30 different commodities to 130 ports in 44 countries.

The Townsville port is also an increasingly strategic forward mounting location in Australia's Defence capabilities, as well as an important tourism enabler due to its modern dedicated cruise ship terminal.

Working with us
The Port of Townsville is expanding its team of passionate and innovative professionals as we undergo a period of significant and sustainable growth.

We are currently undertaking the biggest port expansion in our history, trade volumes are expected to triple by 2050 as new projects in rare earth, critical minerals and renewable energy come to realisation and demand for Defence and cruise shipping capacity is rapidly increasing.

In the coming years we will be challenged to continue to deliver highly competitive day to day port operations, drive improvements in sustainability across all areas of the business and deliver major capital works projects that will ensure our capacity to facilitate the trade demands of the future.

We are currently looking for exceptional talent to join our team as we embark on this journey. Are you a proactive and ambitious individual with a passion for making a real impact? This is your chance to be part of a collaborative and forward-thinking environment where your ideas and contributions will be valued.

The Port provides a supportive workplace culture that is committed to improving diversity and fostering inclusivity. With a strong focus on nurturing growth and continuous learning, you'll have the resources and guidance to excel in your role and beyond.

About The Role And You
The primary function of the Port Services Officer is to provide port services to shipping and to carry out protective security (including patrol/response duties) in accordance with instructions and as directed, acts as a systems operator in the Port Control Tower. This includes fulfilling the role of an "Authorised Officer" in educating port users, monitoring compliance, administering, and enforcing the requirements of the Port of Townsville Rules referred to as Port Notices. The Port Services Officer also fulfills a coordinating and security role in emergencies. In addition, the incumbent is also expected to perform the role of Coxswain or Deckhand on the Port vessels; qualifications permitting.

Experience You'll Need
To be successful in the role, you will be required to:

• Provide general port services to shipping ensuring ships are at correct berthing marks and necessary services are available and are connected when required
• Monitor the Ports perimeters and assets of the Port and Port users through regular patrols to contribute to the safety, security, and fire prevention of its assets
• Monitor security alarms and cameras to detect any irregularities and respond to security incidents as they arise by directing the patrolling Port Services Officer or Police
• Respond to security breaches and emergency situations as a patrolling Port Services Officer to assess the nature of the incident and respond as appropriate by contacting the relevant emergency services
• Monitor the security and safety of vessels berthed in the port area, crew, and their passengers; including escort of Very Important Persons (VIPs) and crowd control as required
• Monitor safety and environmental procedures within the Port area, including procedures related to the handling and storage of dangerous goods
• Administer the safe transfer of pilots or passengers to and from ships and overall safety of the vessel, crew, and passengers
• Monitor the activities of small craft, vessels, vehicles and personnel movement and cargo handling within the Port area to contribute to security, safety, and protection of the port environment
• Monitor the Port area including the Harbour, Ross River and Ross Creek for oil spills and other water/waterway and soil contamination
• Monitor the after-hours operation of the switch and security access control systems to contribute to Port security
• Allocate berths to commercial and naval vessels, the Port small craft and floating plant
• Visually and electronically (CCTV surveillance) monitor shipping movements and other activities in the harbour area including very high frequency (VHF) and ultra-high frequency (UHF) radios
• Monitor fire alarm panels and respond as necessary. Operate Berth 1 Fire Control Panel as required
• Monitor water and electricity meter readings compiled by Port Services Officer's and check against Port of Townsville Shipping (POTS) database. Investigate and resolve any anomalies
• Respond to port emergencies and initiate oil spill procedures as per Port Spill response procedures
• Assist as Deckhand (qualifications permitting) on the Port vessels for pilotage or other functions as required including refueling, general maintenance and repair work in liaison with the vessels Master
• Input information regarding proposed shipping movements from shipping agents and other sources into the POTS database
• Actively provide positive input and solve day-to-day job problems and establish and improve work methods
• Liaise with RHM, Pilots, Ships Agents, Stevedores, Tug crews, Port Users, and the Ports personnel regarding shipping movements

For a more comprehensive understanding of the position's requirements, please refer to the Position Description available on our website.

Application process

• Click apply and follow the prompts
• Attach your current resume and a cover letter to your application
• Applications close 11pm Sunday, 23 November 2025

For enquiries, please contact - , noting that applications must be submitted via our recruitment site - email applications will not be accepted.

At the Port of Townsville, we value and celebrate the diversity of our community and recognise that it enriches our workplace. We strongly encourage applicants from all backgrounds to come forward, confident that you will be met with respect and consideration. We are committed to ensuring our working environment is safe and welcoming.

If you are an applicant who faces challenges due to cultural barriers or disabilities, please know that we are here to support you throughout the application process. We strive to create a welcoming and accessible recruitment experience for all candidates, and we encourage you to approach us if you require any assistance or accommodations.

Together, let's build a workforce that thrives on inclusivity and embraces the strengths that everyone brings to our team.

Attachments

• Position Description - Port Service Officer