Service Delivery Superhero
2 days ago
We're on the hunt for our next Summit Internet superhero
Do you wear your undies on the outside?
Can you jump buildings in a single bound?
Do you drink too much coffee?
Do you love technology and helping customers?
Then we have a job for you
Summit Internet is a premium Australian Internet Service Provider. We provide Australian businesses with the means to connect. We are a focused team of professionals specialising in Internet, Complex Data Networks, Fixed Wireless and Voice.
Not only do we take pride in what we do, but we have fun doing it. Your experience and energy is what we need to continue to grow.
We're looking for Service Delivery Superheroes with a strong technology and telco focus to help us continue to provide exceptional service to our customers. This role offers you the opportunity to advance your skills through project management, technical delivery and customer service. It's a fun, fast paced work team environment where you'll be supported by an enthusiastic, professional team.
Full-time roles are now available. We're looking for people who have 2+ years industry experience in a Telecommunications Service Delivery role and enjoy working with customers. The role requires initiative, so you'll need to be comfortable solving problems, working autonomously and documenting processes and workflows.
If you enjoy having ownership and responsibility and love technology, then this is the role for you.
Skills & Experience
- Have a friendly, customer-focused outlook
- Excellent verbal and written English
- Top notch project management and time management
- Understand telco voice and data products delivery including nbn, local number and mobile number porting and provisioning of telco hardware including IP phones and routers
- Can break down complex technical and account information into easy to follow, non-technical information the customer can understand
- Identify customer needs through questioning techniques, product usage analysis and the application of standard processes and procedures
- Respond to requests for delivery, technical and account related assistance via phone and electronically
- To be successful in these roles you will have a minimum of 2 years' experience in telecommunications service delivery.
Highly Regarded Skills
- Previous experience in Telco Service Delivery (nbn, mobile, fixed line voice)
- Complex IT / Telco Troubleshooting
- Understanding of L2 / L3 Networking, Switching & Routing
- NBN Installation, Fault Finding & Troubleshooting
- Fixed Wireless & Ethernet Installation, Fault Finding & Troubleshooting
- Voice over IP / Hosted Phone Systems / SIP Trunking
You are someone who:
- Loves a challenge
- Has an enthusiastic approach to work
- Has exceptional customer service capability
- Is extremely well organised
This role is based from our brand new, state of the art Blackburn, VIC office.
- Internet for your home
- Mobile phone plan
- Access to EAP for you and your extended family
- Access to Novated Leasing for Motor Vehicles
- Endless supply of coffee
- No fighting for a car spot
Think you have what it takes?
Submit your applications via Seek. All applications must include a resume, cover letter addressed to Greg Lipschitz and your coffee order.
Recruiters need not make contact as refusal may only offend
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