Customer Service and Accounts Administrator

13 hours ago

Blackburn, Victoria, Australia Consulting Services Full time $60,000 - $80,000 per year
  • $38.99 per hour inclusive of casual loading
  • Monday to Friday 8.00am-4.00pm
  • Temp to perm opportunity
  • Blackburn Location

The Customer Service & Accounts Administrator is responsible for providing efficient and accurate administrative support across customer service, accounts receivable, and general office operations. This role is critical in ensuring smooth order processing, customer satisfaction, financial administration, and office coordination.

The Role Will Involve The Following Duties
Customer service:
.

  • Accurately enter daily customer orders using the internal ordering system.
  • Finalise daily dispatch processes and ensure orders are prepared and delivered on time.
  • Respond to customer enquiries, including pricing, product availability, and delivery schedules.
  • Investigate and resolve customer complaints or issues related to deliveries and orders.
  • Monitor and respond to phone messages and email correspondence.
  • Collect and process incoming mail from the physical letterbox.
  • Generate and send daily invoices to customers

Accounts Receivable

  • Prepare weekly ageing summaries and weekend order reports.
  • Issue end-of-month (EOM) and mid-month statements to customers.
  • Process EOM credit card reports and ageing summaries.
  • Process credit applications for new accounts and forward to Head Office for approval.
  • Set up new customer accounts in both the ordering system and MYOB, confirming delivery instructions and receipt of any required keys/access from customer.

Administration

  • Enter supplier bills into MYOB.
  • Prepare Drivers Reports(fortnightly)
  • Monitor and manage office supplies, including purchasing and stock control.
  • Generate production labels and assist with production reporting.
  • Support general administrative functions and contribute to a smooth-running office environment.

Skills And Experience

  • Prior experience in customer service and accounts receivable roles
  • (Basic) Knowledge of MYOB or similar accounting software.
  • Experience in administrative or office coordination roles is highly desirable.
  • Strong attention to detail and accuracy
  • Excellent communication and interpersonal skills
  • Ability to manage multiple priorities and meet deadlines
  • Proficiency (Familiarity) in MYOB and Microsoft Office Suite
  • Familiarity with order entry and invoice systems
  • Problem-solving and customer service orientation

If you believe you meet the above criteria apply now of email Hannah Limond at

Please note only shortlisted applicants will be contacted.

LP Consulting Services |

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