Customer Service Representative

1 week ago

Haymarket, New South Wales, Australia Smarte Carte Australia Pty Ltd Full time $29,000 - $45,000 per year

We are Australia's leading supplier and manager of Airport luggage storage solutions, specifically, Baggage Storage by Smarte Carte, a retail store which allows travellers to store luggage while they await their flight.

We are looking for a Customer Service Representative who can assist customers our Baggage Storage store, located at Sydney Central Station.

The purpose of a Customer Service Representative is to assist customers with our baggage storage service and sell luggage and travel accessories.

With training, you would be required to:

  • Provide courteous service in assisting customers.
  • Physical ability and manual dexterity needed to lift a minimum of 20kgs to waist height.
  • Ability to walk and stand for 10 hours a day.
  • Display good customer service and verbal communication skills.
  • Perform customer sales and service transactions.
  • Maintain accurate handling and processing of cash, credit cards, EFTPOS and point of sale.
  • Promote products and services through up-selling and cross-selling, merchandising and other promotional activities.
  • Learn and practice safe work procedures, thus assuring safety to self, co-workers, passengers and visitors.
  • Maintain good communication and cooperation with other employees and facility management.
  • Attend to the day to day running of the Retail Store when required.
  • Perform jobs in an honest, reliable, and professional manner.
  • Complete other duties as directed, provided adequate training has been given.

To be considered for this position, you must:

  • Be available to work a flexible roster, including early morning, afternoon and night shifts, weekdays and weekends.
  • Be flexible for additional hours and changing shift times.
  • Be computer literate with experience in programs including Microsoft Office Suites.
  • Work well in a team environment.
  • Be highly motivated and work well autonomously.
  • Secure an Australian Security Identification Card (ASIC Card) to work at Australian Airports.

Job Type: Full-time

Pay: $29.00 – $45.00 per hour

Work Location: In person

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