IT Support Technician

5 days ago

Sydney NSW, Australia Carter Newell Full time $60,000 - $100,000 per year

The Firm

Carter Newell Lawyers is an award-winning specialist law firm providing legal advice to Australian and international corporate clients. Founded in 1989, we are proud to celebrate 36 years of experience and service to our clients.

The Position

We are seeking a proactive and service-oriented IT Support Technician to join our Sydney office, supporting the firm across all offices. Reporting to the Head of IT, you'll play a key role in providing technical support across the firm and ensuring our systems run smoothly and securely.

In this hands-on role, you'll be the first point of contact for IT queries and troubleshooting, supporting users across hardware, software, and network issues. You'll also assist with system maintenance, upgrades, and projects to improve efficiency and user experience.

Your key responsibilities will include:

  • Provide first and second-level technical support to staff across multiple offices (in person, phone, and remote)
  • Troubleshoot hardware, software, and network issues promptly and professionally
  • Assist with onboarding/offboarding, including device setup and access management
  • Maintain accurate IT communications including user guides and updates
  • Support implementation of new systems, upgrades, and security initiatives
  • Collaborate with the Head of IT and broader IT team on continuous improvement across the function

Skills and Experience

You're a confident communicator who enjoys solving problems and helping people. You thrive in a fast-paced professional environment and take pride in delivering reliable, efficient IT support.

You will bring 2+ years' of experience in an IT support or helpdesk role with strong knowledge of Windows operating systems, Office 365, AWS and Active Directory. Additionally, you have had exposure to device imaging, endpoint management, and basic networking. Your troubleshooting and customer service skills are top notch and your proactive approach and willingness to learn is one recognised.

Experience in a professional services or law firm environment will be highly regarded, but not essential.

With clear career pathways, this is a great opportunity for you to succeed and grow within the firm.

Benefits

At Carter Newell we are a professional team and have a strong client focus, but we love to have some fun along the way. We also provide:

  • A healthy approach to flexibility that looks different for each of us
  • 16 weeks paid gender-neutral parental leave
  • Leave of absence, public holiday swap and study assistance policies
  • A wellbeing program with an annual wellbeing allowance, mental health support, and a focus on work-life balance – over 20% of our firm are trained as Mental Health First Aid Officers.
  • A genuine commitment to diversity, inclusion and belonging with dedicated subcommittees for Pride, Women, Cultural, and Ability & Wellbeing – ensuring real action, not just words

How to Apply

To make a confidential application, please Apply Now, or contact our Head of People and Culture at

Carter Newell is an equal opportunity employer, and we value a diverse workforce and an inclusive culture. We welcome applications from individuals of diverse ages, abilities, cultural backgrounds, genders, LGBTIQA+ people and those with carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander peoples to apply.

  • IT Support Technician

    5 days ago

    Broadmeadow NSW, Australia DYN IT Solutions Full time $50,000 - $70,000 per year

    Join Our Team as an I.T. Support TechnicianAre you passionate about providing exceptional I.T. support and delivering an amazing client experience? Do you thrive in a dynamic environment where no two days are the same? If so, we want to hear from youAbout Us:DYN I.T. Solutions is a rapidly growing I.T. company servicing Newcastle, surrounding areas, and...

  • Network Support Technician

    3 days ago

    Sydney, New South Wales, Australia Brainotech IT Solutions GmbH Full time $60,000 - $100,000 per year

    Company DescriptionBrainotech IT Solutions offers innovative IT and network solutions to business markets globally, with a focus on regulated IT support services. We provide end-to-end IT technologies tailored to our clients' market and infrastructure needs, including technical consultancy, data solutions, and maintenance services. Our global pool of IT...

  • Senior Support Technician

    2 weeks ago

    Mascot NSW, Australia First Focus IT Full time $80,000 - $120,000 per year

    Senior Support Technician – Trusted Tech, Client HeroYou've spent years mastering the craft—solving complex problems, mentoring juniors, and keeping environments humming.You know your way around infrastructure, but you also know how to talk to people.You're the calm in the storm, the one clients trust when things get weird.Now it's time to join a team...

  • Desktop Technician

    5 days ago

    Sydney NSW, Australia EIL Global IT Solutions and Services Pvt Ltd Full time $90,000 - $120,000 per year

    About Us:EIL Global is a leading IT services provider across Asia Pacific and EMEA, specializing in desktops, servers, networks, and data centre technologies. Headquartered in Adelaide, we deliver professional and managed services that empower clients in their digital transformation journey.Role Overview:The Desktop Technician will provide advanced technical...

  • Production Technician

    2 weeks ago

    Sydney, Australia Hatch IT Full time

    hatch I.T. is partnering with a Counter-UAS solution provider to find a **Product Technician**. See details below: **About the Role**: The position will report primarily to the VP of Design and will work closely with other members of the Production Team, Design Team and the Procurement Team. This role will suit someone with excellent attention to detail and...

  • Ict Technician

    1 day ago

    North Sydney, Australia Peppermint IT Full time

    Peppermint IT is an experienced technical business located in the beautiful north shore and provides end to end support for businesses with a focus on shared services for business. We are recruiting for a level 2 ICT technician and the role description includes: Advanced Issue Resolution: - Receive escalated technical issues from first-level support and...

  • Support Technician

    2 weeks ago

    Mascot NSW, Australia First Focus IT Full time $80,000 - $120,000 per year

    You've been grinding remote tickets for years.You've mastered the queue.You've soloed Exchange.You've tanked Azure outages and DPS'd your way through AD forests.Now it's time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun.We're First Focus—Australia's top MSP (Cloud Tango says so, 8 years running). With...

  • Information Technology Field Technician

    2 weeks ago

    Greater Sydney Area, Australia IT Desk Full time $104,000 - $130,878 per year

    Company DescriptionAt IT Desk, we provide tailored IT solutions to support your business infrastructure. Based in Sydney, our team specializes in monitor installations for offices, computer hardware refreshes, and providing ad hoc IT resources for short-term or project-based needs. Whether you're expanding, upgrading, or need reliable on-site support, we're...

  • Level 3 Service Desk Technician

    1 day ago

    Sydney, Australia Emerging IT Full time

    Emerging IT is looking for a motivated, passionate, and talented Level 3 Service Desk Technician to join our Melbourne or Sydney team. - In this diverse role, you will work with a range of different technology and infrastructure. You will help transform organisations and make a real difference by helping them grow and thrive in their respected industries. -...

  • Trainee ICT Technician

    3 days ago

    Sydney, New South Wales, Australia LOOKUP - making IT simple ™ Full time $40,000 - $60,000 per year

    Job SummaryAs a Trainee Technician, you will gain hands-on experience supporting IT infrastructure, troubleshooting hardware and software issues, and learning industry best practices. This is an entry-level role designed to train and develop you into a skilled technician with potential for career growth.Key ResponsibilitiesProvide basic IT support for...