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Level 3 Service Desk Technician
3 weeks ago
Emerging IT is looking for a motivated, passionate, and talented Level 3 Service Desk Technician to join our Melbourne or Sydney team.
- In this diverse role, you will work with a range of different technology and infrastructure. You will help transform organisations and make a real difference by helping them grow and thrive in their respected industries.
- This is an opportunity to join a talented and close-knit team in a hybrid working arrangement.**As a Level 3 Service Desk Technician, you get to do the following**:
- Present first-class customer experience
- Ability to engage with staff at all levels including senior management and board-level executives
- Focus on meeting SLA and incident resolutions
- Provide appropriate systems support, including training and pre-emptive identification and resolution of user issues.
- Provide and co-ordinate IT help desk services, including ticket recording, hardware and software installations, user administration, network (LAN) and PC requests and issue resolution
- Proactively manage issues to define the root cause and recommend permanent solutions
- Liaise with external software and hardware vendors
- Ensure that all information-reporting requirements are managed effectively.
- Administer and support a range of services and hardware.
- Expected for on-call support. (Roster based system)
- In-house and customer commissioning and installations.
- Work in a team to solve problems and find solutions.
- Provide project support**Skills Required - Key Skills, Knowledge & Qualifications**:
We have minimum standards so that we attract the right people to our business.
Everyone at Emerging IT plays a part to ensure we are a successful business.
We are a champion team, not a team of champions.
Our journey is about creating a state-of-the-art service for both our staff and our clients.
Do demonstrate some the following:
Up to 5 years’ experience in IT / MSP environment
ITIL v4 Foundation experience / understanding
Excellent written / verbal communication
Enterprise collaboration
(MS 365)
Cloud: M365, Azure, AWS, SharePoint
Time Management Skills
PowerShell scripting skills
Networking: Cisco / Meraki, Aruba
**Will be advantageous to have the following**:
- Aruba Wireless skillset
- Aruba Networking Skill Set
- Azure Active Director
- Flexible with some shift work
- Aruba Network experience
- Sophos Firewall Experience
