Senior Support Technician

2 days ago

Mascot NSW, Australia First Focus IT Full time $80,000 - $120,000 per year

Senior Support Technician – Trusted Tech, Client Hero

You've spent years mastering the craft—solving complex problems, mentoring juniors, and keeping environments humming.

You know your way around infrastructure, but you also know how to talk to people.

You're the calm in the storm, the one clients trust when things get weird.

Now it's time to join a team that sees your depth, backs your growth, and gives you the space to build real client relationships while staying hands-on with the tech.

We're First Focus—Australia's top MSP (Cloud Tango says so, 8 years running). With 300+ staff across Australia, New Zealand, and the Philippines, we've grown consistently for 15+ years by hiring great people, supporting them well, and partnering with clients who value what we do.

Why This Role Stands Out

  • You'll be the go-to for key clients—building trust, solving problems, and making their day better
  • You'll work across a wide range of tech—servers, cloud infra, networking, messaging, and more
  • You'll collaborate with senior engineers and project teams to deploy smart solutions
  • You'll have time to train, space to grow, and support from people who get it

What You'll Be Doing

  • Being the calm voice and sharp mind clients turn to when things go sideways
  • Solving problems across Microsoft AD, Azure, M365, Exchange, and Windows Server—sometimes before the client even know there's a problem
  • Supporting hybrid cloud setups like Azure, VMware, and Citrix with the kind of finesse that makes junior techs take notes
  • Diagnosing weird, wonderful, and occasionally cursed issues across desktops, servers, networks, and backups
  • When required, jumping into project deployments like a pro—no hand-holding required
  • Building strong relationships with key clients so they ask for you by name (and maybe send snacks)
  • Collaborating with senior engineers and solutions experts to keep environments clean, secure, and humming

Requirements

  • What You'll Bring
    • Deep infrastructure knowledge—from desktop to firewall, LAN/WAN included
  • Strong grasp of Windows Server, Azure AD, GPO, DNS, DHCP, and messaging platforms
  • Experience with virtualisation (Hyper-V, VMware) and backup tech (Veeam, Datto, StorageCraft)
  • Excellent communication skills—clear, confident, and client-friendly
  • A knack for complex problem-solving and ticket triage
  • Familiarity with ConnectWise, Labtech, Kaseya, or similar tools
  • A genuine desire to help, not just fix

Benefits

What You'll Get

  • Up to $100k package + benefits for the right mix of skills and values
  • Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
  • Flexible working arrangements to support real work-life balance
  • 10 paid study days a year, exam fees covered, and pay rises for certs
  • FastTrack mentoring program for personal and professional growth
  • MAD (Making A Difference) Council—equality, charity, and sustainability
    • Tesla company car option (yes, really—conditions apply)
  • Regular social events and a team culture built on trust, curiosity, and support

Neurodiverse? We've Got You.

We welcome applications from Neurodiverse candidates. If you're comfortable disclosing, we'll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.

This is a role for someone who's ready to be more than just technical support. If you're still reading, we'd love to hear from you.

  • Senior Support Technician

    2 days ago

    Mascot, Australia First Focus Full time $80,000 - $100,000 per year

    Senior Support Technician – Trusted Tech, Client HeroYou've spent years mastering the craft—solving complex problems, mentoring juniors, and keeping environments humming.You know your way around infrastructure, but you also know how to talk to people.You're the calm in the storm, the one clients trust when things get weird.Now it's time to join a team...

  • Senior Support Technician

    2 days ago

    Mascot, Australia First Focus Full time $80,000 - $120,000 per year

    Senior Support Technician – Trusted Tech, Client HeroYou've spent years mastering the craft—solving complex problems, mentoring juniors, and keeping environments humming.You know your way around infrastructure, but you also know how to talk to people.You're the calm in the storm, the one clients trust when things get weird.Now it's time to join a team...

  • ICT Support Technician

    7 days ago

    Mascot NSW, Australia Morris and Sons Full time $75,000 - $80,000 per year

    About Morris and Sons:Morris and Sons is a leading provider of premium knitting, crochet, and needlework supplies. We pride ourselves on offering a wide range of high-quality yarns, patterns, and accessories. Our commitment to excellence extends beyond our products to the comprehensive range of classes we offer, helping our customers craft their creativity...

  • Senior Support Technician

    2 days ago

    Mascot, New South Wales, Australia First Focus IT PL Full time $80,000 - $120,000 per year

    Senior Support Technician – Trusted Tech, Client HeroYou've spent years mastering the craft—solving complex problems, mentoring juniors, and keeping environments humming.You know your way around infrastructure, but you also know how to talk to people.You're the calm in the storm, the one clients trust when things get weird.Now it's time to join a team...

  • Support Technician

    2 days ago

    Mascot NSW, Australia First Focus IT Full time $80,000 - $120,000 per year

    You've been grinding remote tickets for years.You've mastered the queue.You've soloed Exchange.You've tanked Azure outages and DPS'd your way through AD forests.Now it's time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun.We're First Focus—Australia's top MSP (Cloud Tango says so, 8 years running). With...

  • Senior Stylist Hairdresser

    1 week ago

    Hornsby NSW, Australia Senior Hairdresser Full time $47,405 - $83,531 per year

    Are you ready for an exciting new chapter in your career?At Daniel's – The Salon, we're expanding our talented team and looking for a passionate Senior Stylist to join our modern, boutique space. If you love creating beautiful hair, delivering luxury service, and being part of a kind, creative, and supportive team , we'd love to hear from youAbout...

  • Senior Service Technician

    4 days ago

    Sydney NSW, Australia Vanderlande Industries Full time $90,000 - $120,000 per year

    Job TitleSenior Service Technician (Mechanical)Job DescriptionSenior Service Technician (Mechanical)Join our brand-new team and make a real impact at our top-tier picking solution site.Industries - Leading the way in warehouse automation.Secure Your Future with this Permanent full-time opportunity.Start with a Monday to Friday schedule, transitioning to...

  • Senior Service Technician

    7 days ago

    Sydney NSW, Australia Vanderlande Industries Full time $80,000 - $120,000 per year

    Job TitleSenior Service Technician (Electrical)Job DescriptionJoin our brand-new team and make a real impact at our top-tier picking solution site.Industries - Leading the way in warehouse automation.Secure Your Future with this Permanent full-time opportunity.Start with a Monday to Friday schedule, transitioning to rotating roster 24/7 distribution...

  • Support Technician

    4 days ago

    Mascot, Australia First Focus Full time $60,000 - $80,000 per year

    You've been grinding remote tickets for years.You've mastered the queue.You've soloed Exchange.You've tanked Azure outages and DPS'd your way through AD forests.Now it's time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun. We're First Focus—Australia's top MSP (Cloud Tango says so, 8 years running). With...

  • Technical Support Technician

    1 week ago

    Mulgrave NSW, Australia Cornick Pty Ltd Full time $60,000 - $90,000 per year

    Job Title: Technical Support TechnicianLocation: RhinoCo Technology, Mulgrave NSWAbout RhinoCo Technology:RhinoCo Technology is a leader in the technology and electronic security industry, committed to innovation and excellence. Our dynamic team is driven by the goal of delivering cutting-edge products and services in technology and security.Position...