Client Services Officer

2 weeks ago

Reservoir, Victoria, Australia Your Community Health Full time $50,000 - $70,000 per year

Introduction:

At YourCH, we provide a wide range of services, including medical, dental, allied health, social support, Aboriginal Health and Trans and Gender Diverse healthcare. Our purpose-driven approach focuses on community development and addressing health inequalities.

Description:

About The Client Services Officer Role
The Client Services Officer, reporting to the Access Leads, plays a key role in creating an outstanding first impression for our clients. In this casual role, you'll manage reception, coordinate appointments and maintain client records, all while building meaningful connections through friendly, professional interactions. Offices located in the Northern Suburbs.

Your Passion and Commitment will see you:

  • Deliver exceptional customer service to clients and stakeholders.
  • Manage reception, answer calls, schedule appointments, and handle inquiries.
  • Maintain accurate client records for seamless service delivery.
  • Coordinate client requests and support management systems.
  • Assist clinical and client-facing staff with administrative tasks.

To succeed in this role you will have:

  • This role is designated to a person with lived experience as an Aboriginal and/or Torres Strait Islander identified individual.
  • Highly developed customer service skills with relevant experience.
  • Ability to manage a high volume of client-facing interactions.
  • Sound knowledge of computer applications, including Word, Excel, and Outlook.
  • Ability to support team members and work cohesively across the organisation.

For further information about this role, please refer to the position description (available via the YourCH Careers Hub).

YourCH Culture & Benefits
YourCH has fostered an organisation-wide supportive and diverse team that allows staff to bring their whole self to work, both personally and professionally. You'll join a team focused on reflecting the diverse communities we serve and we will work with you to ensure a safe, affirming workplace by addressing any barriers you may experience to full participation. We offer:

  • True flexibility in a supportive work environment to be yourself and balance your personal and professional responsibilities.
  • Opportunities for development and training to grow your skills and career.
  • Access to internal inclusion Networks like our LGBTIQA+ Rainbow Pride Network (and more starting soon).
  • Eligibility for not-for-profit Salary Packaging Options including $15,900 annually and $2,650 Meal and Entertainment allowance per FBT year.
  • Being an environmentally conscious employer part of the Global Green and Healthy Hospitals network.

Submit your application today
Applications for this role may be reviewed as they are received so we encourage you to apply as soon as possible

If you still have any queries about the role please contact
Deepak Gunnam (he/him), Access Manager, at
Your Community Health is an Equal Opportunity and Child Safe employer who supports inclusiveness and diversity. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability.

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