Front Office Receptionist I Guest Service Advisor

2 weeks ago

Mornington Peninsula, Australia RACV Full time $50,000 - $80,000 per year

The role

  • Casual - Must be available evenings and weekends
  • On-going training, mentoring and career & personal development opportunities
  • Be part of a genuine team who is passionate about 5-star customer service

RACV Inverloch Resort is the perfect place to recharge in comfort while reconnecting with nature. The Resort offers a wide range of accommodation from three bed villas with ocean view rooms to our Caravan Park that is surrounded by natural bushland. And we're looking for a Front Office Receptionist to help make our guests' time with us exceptional.

A day in the life

"Be the reason someone smiles today"

As a Front Office Receptionist, you will be the face and first point of contact for the RACV Inverloch Resort. In this busy and varied role, you will be on your feet and utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk. You will be motivated and hardworking with the "can-do attitude" which will see you thrive in the role.

Your key responsibilities are to undertake the day-to-day duties associated with check in and check out of members, accommodation reservations, answering phone calls and assisting with requests and general enquiries.

You'll be rostered to meet the peak and flow of business demands. Shifts will vary across a 7-day rotating roster including evenings, weekends and public holidays. 

We're offering…

  • Ongoing training and career development opportunities
  • The opportunity to work for a company that values its employees
  • Free roadside assistance

We're looking for…

• Experience in a 4-5-star hotel or resort, Opera knowledge would be an advantage

• A desire to deliver a high level of customer service

• A professional face-to-face and telephone manner with exceptional communication skills

• Excellent administration and organisational skills

• A high attention to details

• Team player and work well under pressure

• Flexibility to work across a 7-day rotating roster | Shift patterns , ,

A little about us

As Victoria's largest member organisation, we have a powerful organisational vision: to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure.

Our eight RACV Resorts are an integral part of making this ambition a reality. Giving our guests access to everything from unique dining experiences to luxury day spas - and at discounted Member rates - they've become valuable places to recharge and reconnect.

You can learn more about our resorts at

Application process

Click 'Apply' to submit your CV.

RACV is committed to creating a safe and inclusive environment and therefore encourages women, Indigenous Australians, and people from diverse backgrounds to apply.

Please be aware applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment.

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