Communications and Engagement Officer

About the role

Are you a storyteller at heart who loves bringing people together through great communication? The Public Transport Authority (PTA) is looking for a passionate Communications & Engagement Officer to help connect communities with the transport projects shaping Western Australia's future. In this exciting role, you'll be part of a team that keeps the public informed, inspired, and engaged as we deliver major infrastructure projects that move WA forward—literally and figuratively.

As a valued member of our Customer Strategy and Communications team, you'll design and deliver creative campaigns that capture attention and build trust. You'll work hand-in-hand with project teams, contractors, and stakeholders across all levels of government to share stories that matter—highlighting the people, progress, and purpose behind our projects. From crafting vibrant content to responding to community questions and preparing communication strategies, you'll be at the heart of how we connect with our audiences and champion PTA's commitment to transparency, collaboration, and service excellence.

Our ideal candidate is someone who thrives on connection and communication—an adaptable professional with proven experience in public relations, communications, or community engagement, particularly within infrastructure communication. You're confident delivering clear, engaging messages across multiple platforms, calm under pressure, and genuine in your approach to community engagement. With your organisational flair, curiosity, and can-do attitude, you'll shine in a fast-paced, supportive environment where collaboration and creativity are celebrated. If you're ready to use your skills to make a real difference in the lives of Western Australians, join us in telling the story of a transport network built for everyone.

About You

To excel in this role, you should possess:

• Significant experience in public relations/communications experience, with expertise in delivering project and infrastructure communications, including:

• A proven ability to concisely and clearly deliver a broad range of communications, including print, online, social media and face-to-face, to effectively meet project objectives.

• Experience in responding to community enquiries and complaints in a timely and professional manner including face-to-face, online and via phone.
• The ability to negotiate and liaise with a range of internal and external stakeholders at all levels.
• Well-developed interpersonal and communication skills (written and oral), with the ability to build and maintain productive stakeholder relationships, manage issues effectively, and work both independently and collaboratively within a team environment.

About Us

The Public Transport Authority's (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia's public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public's needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You can expect.

• Collaborative Environment:You'll join a diverse, talented team that values innovation and continuous improvement.
• Health and Wellbeing programsincluding access to a free 24/7 onsite gym.
• Subsidised corporate apparel and glasses.
• Opportunity to join our Social Club offering savings and benefits all year round.
• Make a Meaningful Impact– driving results that connect communities and shape the future of public transport.

This is a permanent, full-time opportunity available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.

**To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please contact Zoe Jones, Project Communications Manager on for specific information about the role.

For more information about the PTA, please visit

For technical difficulties, please contact the RAMS helpdesk at or email

How to Apply

Applicants must apply online, using the 'Apply for this job' button and this will take you to the WA Jobs board where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 33424 in the web search box.

Closing Date: 5pm on Tuesday, 18 November 2025