Fundraising Campaigns Coordinator

Position title:
Fundraising Campaigns Coordinator

Reports to:
Individual Giving Manager

Appointed by:
National Director

Direct reports: None

Term of appointment:
Full time, Permanent

Location:
Hybrid & remote work options; Head office in Sydney CBD

Organisational Profile

Frontier Services is Australia's oldest bush charity, supporting people living in rural and remote areas of Australia since 1912. Through our national networks of Bush Chaplains and Outback Links volunteers, we provide practical, pastoral and spiritual care to people in need in isolated areas.  Frontier Services is an agency of the Uniting Church, the third-largest Christian denomination in Australia. We receive no government funding, relying on donations from our amazing supporters to help deliver our vital programs to those in need.

Position Overview

Frontier Services is dedicated to raising funds to support its two core programs – Bush Chaplains and Outback Links volunteers – which transform the lives of those living in rural and remote Australia.

Reporting to the Individual Giving Manager, and working collaboratively with the wider fundraising team, the Fundraising Campaigns Coordinator is responsible for the development and execution of fundraising appeals, newsletters, merchandise sales and occasional fundraising activities like Supporter Surveys, Giving Days.

The role will also coordinate supporter care activities including Welcome journeys, Thank- Yous, and other retention activities in conjunction with the Individual Giving Manager.

Key Areas of Responsibility

• Coordinate the development and execution of all fundraising appeals, newsletters and merchandise sales, in conjunction with the Individual Giving Manager.
• Coordinate the development and execution of donor care activities, including Welcome journeys, Thank You calls/letters/cards, and other retention activities in conjunction with the Individual Giving Manager.
• Work collaboratively with the wider team to ensure fundraising campaigns are integrated across communication channels and other organisational activities.
• Manage external supplier relationships – strategic agencies, printers, copywriters and designers – to ensure long-lasting, mutually beneficial partnerships.
• Ensure all fundraising campaign content is on brand, relevant, timely and provides donors with both the impact and outcome of their donations.
• Ensure all direct mail, digital fundraising appeals and newsletters are lodged on time, and to the right audience.
• Work with the Database Administrator and other teams to ensure consistent and compliant data practices, communications and reporting in Salesforce and affiliated systems for all fundraising campaigns.
• Ensure all campaign budgets and expenditures are adhered to.
• Monitor and report on fundraising campaign activities and identify opportunities for improved results, supporter experience and/or business efficiencies.
• Research and suggest innovative strategies to grow revenue, increase our donor base and improve the performance of the fundraising campaigns program.

Key Stakeholder Relationships

• Frontier Services staff
• Frontier Services Bush Chaplains and Outback Links volunteer network
• Frontier Services supporters and potential supporters
• External bodies, suppliers and organisations relevant to the work of Frontier Services

Core Competencies

• Focuses on quality outcomes
  – Takes personal accountability and pride in own work. Great project management skills. Works according to goals, plans and priorities, adjusting actions to respond to changing circumstances. Manages time effectively, delivers on commitments and meets deadlines.
• Builds and leverages relationships
  – Demonstrates commitment to building positive relationships internal and externally. Works with others to achieve objectives and help colleagues succeed. Builds strong partnerships by respecting diversity, and supporting and encouraging others.
• Communicates effectively with exceptional written and verbal skills
  – Communicates clearly and confidently. Influences through engaging others and adapts communication style and medium to suit the situation and the audience. Finds ways to develop engaging and powerful stories through proactive listening and interviewing techniques.
• Ability to embrace innovation
  – Ability to work in a learning environment where innovation is encouraged. Open to change and trialling new approaches. Communicates in an open manner. Works collaboratively with colleagues to optimise campaigns, service delivery and business processes, sharing in success and key learnings.
• Demonstrates personal excellence
  – Acts with integrity. Protects sensitive information. Remains positive in the face of setbacks and obstacles. Understands own strengths and limitations and is focused on self-development. Lives out the Assembly values of respect, compassion, hope, justice, integrity and innovation.

Position Specific Knowledge / Qualifications / Experience Essential

• A minimum of 2 years' experience in fundraising, direct marketing and/or donor relations (a good working knowledge of fundraising theory and/or a solid understanding of the NFP sector will be highly regarded).
• Proven skills in time management, organisation and prioritisation of competing deadlines.
• Highly developed verbal and written communication skills.
• Strong attention to detail, taking a high level of responsibility for quality.
• Ability to work well with others and a commitment to a collaborative, team-based approach.
• Self-motivated, independent and accountable. Takes initiative to solve problems.
• Demonstrates a positive and proactive attitude. Eager to learn, with a willingness to embrace challenges as they arise and to work flexibly in support of the overall objectives of Frontier Services.
• Strong ability to analyse and interpret data.
• Highly computer literate. Proficient in Microsoft Office (especially Excel).
• Willing and able to travel on occasion.
• A willingness to abide by the policies and procedures of Frontier Services and the Uniting Church in Australia, as well as the legislative framework within which fundraising activities must operate.
• A willingness to work within the ethos, mission and practice of Frontier Services within the wider Uniting Church, and within the culture of Frontier Services, and comfort communicating these values with staff, partners and potential donors.
• A strong commitment to maintaining a safe working environment for both yourself and others in all situations.

Desirable

• Experience with Customer Relationship Management software, preferably Salesforce.
• An understanding of the Uniting Church structure or experience within the religious institution sector
• Familiarity with/understanding of the social, environmental, political and spiritual landscape, including the challenges and opportunities of rural and remote Australia.
• Qualifications in a relevant discipline.

Applications close 11:59PM AEDT, Sunday 12 October, however please apply as soon as possible -
applications will be reviewed as received and interviews scheduled with shortlisted candidates.

To apply, please submit your resume and a cover letter detailing your relevant skills and experience to

Relevant employment clearances including a National Police Check and Working with Children Check will be required upon appointment.