Manager- Team Culture

6 hours ago

Seven Hills, New South Wales, Australia ComfortDelGro Australia (CDC) Full time $120,000 - $180,000 per year

Manager- Team Culture & Operational Improvement | Lead CDC NSW's operational control centre team & drive safe, efficient public transport across NSW.

Are you ready to shape the future of public transport in NSW? Join the leadership team of our
Operational Support Group
and take charge of delivering high-impact, on-road support that keeps our services safe, efficient, and customer-focused.

About CDC NSW
ComfortDelGro Corporation Australia (CDC) is the
largest private bus operator in NSW
, and part of a global transport powerhouse operating in 7 countries, with 24,300+ employees serving 2 million commuters daily.

At CDC NSW,
our people are our greatest asset
. We're proud of our reputation for delivering safe, reliable, and community-focused transport—and we're just getting started.

Your Role as
Manager- Team Culture & Operational Improvement

This leadership role is responsible for driving cultural uplift, team cohesion and operational effectiveness across frontline operational teams, including drivers, depot staff and the Operational Control Centre (OCC). The focus is on improving collaboration, standardising processes, strengthening communication and building a high-performing team environment.

About The Role
This role is suited to a leader who has successfully managed frontline or high-based teams and has a strong background in change management, team leadership, and process improvement. Technical bus or transport experience is preferred, not necessary

Key Responsibilities

  • Lead cultural and behavioural change initiatives across frontline operational teams
  • Build a cohesive, collaborative and high-performing team culture
  • Strengthen leadership capability across supervisors and team leaders
  • Implement and improve processes, workflows and communication channels
  • Support change adoption and manage resistance across diverse personality types
  • Improve team engagement, accountability and performance standards
  • Lead operational improvement projects from planning through to implementation
  • Promote consistent practices across depots, shifts and the OCC
  • Work closely with internal stakeholders to ensure efficient service delivery
  • Champion safety, compliance and continuous improvement across all operational activities

About You

  • Proven experience leading frontline, blue-collar, or site-based operational teams
  • Strong change management capability with experience driving cultural and behavioural uplift
  • Confident, assertive and resilient leadership style
  • Ability to build relationships quickly and influence diverse personality types
  • Experienced in managing conflict, resolving issues and improving communication
  • Strong organisational and problem-solving skills with a process-driven mindset
  • Comfortable working in fast-paced, high-pressure operational environments
  • Strategic thinker with the ability to execute practical, on-the-ground solutions
  • Experience across industries such as transport, logistics, aviation, manufacturing, utilities or similar environments is highly regarded

Why CDC NSW?

  • Be part of a driven team that's delivering public transport.
  • Enjoy a supportive and inclusive workplace that celebrates diversity.
  • Make a real impact—your leadership will shape the daily journeys of thousands.

CDC NSW is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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