Technician Team Leader

2 days ago

Seven Hills, New South Wales, Australia Hilti Asia IT Services Full time $104,000 - $156,000 per year

What's the role?

The Technician Team Leader is responsible for strengthening Hilti's customer relationships and to improving our market position by delivering outstanding repair and After Market Services that exceed customer needs and outperforms our competitors in quality, service level and value.

Who is Hilti?

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.

Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.

What does the role involve?

  • Leading and developing a high performing team of Technicians
  • Enhancing Hilti's operational effectiveness by analyzing organizational structures, systems, and procedures within the After Market Services (AMS) division.
  • Identifying inefficiencies, recommending improvements, and supporting strategic initiatives that elevate customer satisfaction, team performance, and service quality.
  • Developing and implementing strategies to improve operational efficiency and service delivery
  • Facilitating change management and continuous improvement initiatives
  • Supporting technical and procedural innovations across AMS
  • Ensuring compliance with health, safety, and quality standards

Hilti ranked 5th in the World's Best Workplaces for 2024

What do we offer?

Show us what you're made of and we'll offer you:

  • A competitive salary base and bonus
  • An extra week of leave - i.e. 5 weeks leave
  • Leave loading of 17.5% - i.e. you are paid and additional 17.5% of your salary for the days you take annual leave
  • Two (2) paid days per year to give back you your community & volunteer
  • Access to Converge EAP - with you & your family members entitled to 6 free sessions per year (in the areas of lifestyle, legal, money & nutrition)
  • A diverse and inclusive culture – with over 39 different nationalities at Hilti Australia
  • Opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're after

What You Need Is

  • Bachelors Degree in Engineering
  • Managing and coaching experience with a team of 6+ members
  • Proven track record of achieving targets, KPI's & tight deadlines
  • Exemplary time management skills
  • Continuous improvement mindset with experience driving a safe work culture
  • Excellent analytical and data interpretation skills
  • Ability to collaborate and have strong relationships with a range of stakeholders across functions and levels
  • Demonstrated experience in managing dynamic operations and process changes
  • Exposure to LEAN process systems would be advantageous
  • Can effectively explain and communicate targets to team members, translate KPI's and link back to business

Why should you apply?

We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Work somewhere where you are trusted to make a difference. Where you can become your best. Where your curiosity can shape what's next. Interested? Apply ASAP and we'll review applications as they come in

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