Client Services Representative

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it's how we approach work every day. As a collective, we're a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia's energy transition. If you're driven by purpose and excited to be part of something bigger, we'd love to have you on the journey.

About the role

At Origin, we're a purpose-led, values-driven organisation. Everything we do is guided by our commitment to getting energy right for our customers, our community and our planet.

We're looking for a Client Services Representative to join our Embedded Networks team and play a key role in supporting our commercial and retail clients. In this role, you'll help retain existing customers, support business development initiatives, and ensure our clients receive exceptional service at every stage. Your responsibilities will include:

• Work with Business Development Managers and Operations to strengthen client relationships, retain contracts, and help grow our portfolio.
• Be the first point of contact for client queries, coordinate resolutions, and support seamless handovers.
• Assist in developing new opportunities with both new and existing clients.
• Helping clients meet net zero targets.
• Keep client records accurate, up to date, and actionable.
• Partner across teams to improve processes, share ideas, and deliver outstanding client experiences.

What will you bring?

You will be a confident communicator who enjoys building relationships and solving problems. You bring a commercial mindset, strong organisational skills, and the ability to think strategically. You'll also have:

• Excellent communication (verbal, written, presentation)
• Proven time management and prioritisation skills
• Interpersonal and negotiation skills
• Competence with information systems
• Ability to read contracts and think analytically
• A valid Driver's Licence

(Bonus if you have knowledge of energy industry terms or billing, but it's not essential)

So why join us?

• 20 weeks of paid leave for primary carers with flexible return options.
• Thrive in a culture of personal and professional growth.
• Enjoy a central CBD location with access to parking and public transport.
• Purchase up to four additional weeks of leave annually.
• Engage in opportunities through the Origin Foundation to support your community.
• Powering your career with unbeatable perks - Get discounted electricity, gas, and internet as an Origin employee.
• Explore unique and cost-effective employee EV Car subscriptions

Origin - Where good change happens

At Origin, we're powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.

Here's a little about us:

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.