Reservations Consultant

2 days ago

Sydney, New South Wales, Australia Employment Hero Full time

The role of Reservations Consultant works within the Aurora Inside Sales and Reservations team and reports to the Team Leader Inside Sales & Reservations. The Reservations Consultant is responsible for activities relating to travel arrangements and reservations, as well as associated customer, agent, and supplier liaison.

**Key Accountabilities**
- Manage the travel arrangements for Aurora Expeditions' direct and trade customers, dealing with a wide variety of travel requirements and itineraries
- Quoting, booking, and confirming travel services such as:

- Airfares
- Accommodation
- Tours and Packages
- Insurance
- Transfers
- Liaise with customers and process travel arrangements with care, accuracy and within specified time frames
- Use product knowledge to 'up sell' and 'switch sell' to ensure maximum customer satisfaction and profit; and to ensure a "complete" experience for the guest.

**Qualifications & Experience**
- 3+ years recent experience in a travel consultancy role.
- Sound knowledge of travel agency-based accounting practices, processes and technology.
- Working knowledge of relevant tools and technologies, including but not limited to CRMs and GDS technologies (Amadeus and Salesforce preferred).
- Previous experience and knowledge of adventure/expedition travel to remote areas (desirable).
- Enjoy a face-paced atmosphere, with lots of variety.
- Appreciation and respect for natural and cultural environments.

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