Member Services Officer

2 weeks ago

Bendigo Goldfields Macedon Ranges, Australia Goulburn Murray Credit Union Full time $104,000 - $130,878 per year

Join GMCU as our MEMBER SERVICES OFFICER

  • Permanent full-time
  • Hours of work – 8.50am to 5.10pm (Monday-Friday)
  • Location - Seymour Branch

Who We Are

GMCU is a member-owned financial institution based in the Goulburn Valley, with our main office in Shepparton. Since 1955, we've proudly offered a genuine banking alternative to our local communities. Being member-owned means our members come first—always. We're here for purpose, not profit, and we reinvest back into the products, services, and communities where our members and team live and work.

About the Role

The Member Services Officer (MSO) is the first face you'll see when you walk into a GMCU branch. If you've got banking experience, great If not, no worries. We'll provide you with all the banking training you'll need.

We're really looking for someone who can comfortably interact with - and problem solve for - a broad range of people, whether it be members, people in the local community, or our support teams.

Teamwork makes the dream work here at GMCU – so we're also keen to have someone who understands how to positively contribute as part of a broader team.

Each day might look different, but usually you'll find yourself:

  • Completing financial transactions for members
  • Conducting needs-based conversations with members and potential members
  • Understanding and being able to talk about our banking and insurance products and services.

This position may also be required to provide relief support within the branch (i.e. in other roles) and for other branches within the network from time to time. 

About You

  • You're a values-driven individual who's passionate about community and connection and able to live and breathe our values: Stronger Together, Ambition & Growth, Genuine & Authentic and Enabling Members & Communities.
  • You hold Tier 2 certification or have the ability to successfully complete within three months of commencement.
  • You have demonstrated sales or customer service skills and experience.
  • You're enthusiastic and possess a drive to exceed member expectations.
  • Communication – whether written, or face to face – is a breeze for you.
  • You have a keen eye for detail.
  • You're comfortable working on a computer and software (e.g. Microsoft Office, POS systems)
  • Working independently to achieve defined objectives and prioritise your workload comes naturally.
  • Ability to participate as an active and positive member of your team at work.
  • You hold a current Victorian drivers' licence.
  • The ability to successfully meet GMCU's pre-employment screening requirements.

Keen to apply? Email a cover letter addressing the Key Selection Criteria (as outlined in the "About You") and a current resume to

Applications Close 25 September 2025

(Applications will be assessed as they are received, and suitable candidates interviewed)

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