Communications Technical Services Officer

What's on Offer

Take your specialist skills to the front line — support Victoria's emergency services when it matters most.

The primary purpose of the position of the Communications Technical Services Officer (CTSO3) is to provide highly specialised technical support for the FRV and CFA communications infrastructure and have the opportunity to work with a wide range of technologies vital to emergency services such as 2-way radios, P25 repeaters, telephones, and sirens.

We strive to create a high-quality working life for our community of valued employees.

Working with us provides:

• Access to a Rostered Day Off
• All roles can be worked flexibly but this may differ from role to role
• Uniquely rewarding work in the service of the Victorian community
• Support for education, career and professional development
• Enterprise Agreement salary increases
• An unrivalled suite of physical and mental health and wellbeing support services
• Access to a sports voucher
• Discounted health insurance
• Free gym access

About the Role

This role enquires specialist communications knowledge and expertise to be applied to ensure that FRV's communications systems are deployed and maintained in a manner that supports FRV and the emergency services sector's emergency response operations.

This may require direct involvement at emergency incident locations, including being on the fire ground with short notice and may be outside normal working hours.

The CTSO will require advanced skills and experience for complex restoration problems, to manage and/or coordinate complex installations and upgrade projects previous experience in supporting and leading other technical staff.

Functional Accountabilities include:

· Attend fault rectification jobs and undertake diagnosis and rectification to meet defined service standards / Undertake work on FRV and CFA communications systems which may include telephone, data and radio systems

· Complete job cards and provide verbal and/or written technical reports as required / Liaise cooperatively with Help Desk and other CTSO staff to ensure a timely and appropriate response to the servicing of FRV's and CFA's communications systems

· Liaise cooperatively with Help Desk and other CTSO staff to ensure a timely and appropriate response to the servicing of FRV's communications systems / Work with other service providers, internal and external to FRV, to assist and support communications installations and maintenance.

· Investigate complex technical faults or issues requiring a greater depth and breadth of experience, technical knowledge and aptitude, and recommend improvements or replacement to management as appropriate / Manage more complex installation and upgrade projects, requiring integration with other services and a higher level of technical expertise

· Plan, scope, and manage facility upgrade projects to achieve functionality, integration, time, budget and service requirements / Liaise with facility management regarding the identification of business need and the management of upgrade and installation projects

What you will need to Succeed

To be successful in this position, you will have:

· AQF5 or Diploma or Associate Diploma or Certificate of Technology in a related field.

· Ability to obtain ACA license for cabling.

· Able to satisfy the requirements for National Public Safety training package Maintain Safety at an Incident Scene (PUAOHS 002A).

· Demonstrated skills in fault diagnosis and service restoration in communications systems and equipment.

· Minimum of 5+ years experience in communications systems fault diagnosis and service restoration is required.

· Demonstrated ability to investigate and analyse complex faults.

· High level technical analysis and problem-solving skills and ability.

· Demonstrated understanding of the impact of technical work on integrated system requirements.

· Current driver's licence and willingness to travel extensively

Serving the Community, valuing teamwork, having integrity, showing respect and being accountable are core values at Fire Rescue Victoria (FRV). We are looking for candidates who are committed to upholding our organisational values and behaviours as they guide our work and shape our culture.

About Us

FRV is a modern fire and rescue service that meets the needs of twenty-first century Victoria. FRV comprises of 4500 dedicated employees who serve and protect communities throughout Melbourne and Victoria's major regional centres.

We value and respect workplace diversity and seek to build a workforce that is representative of the community we serve. We welcome applications from people of all ages, genders, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples, people with a disability and people who are diverse in gender and sexuality.

CTSOs' are required to be available and be on-call and to participate on the Duty Roster as a Duty Officer or Support Officer.

As part of the CTSO duties, FRV will ensure a vehicle and other required equipment, and resources are provided

How to Apply

Please apply via Seek by submitting a tailored cover letter and resume addressing the qualifications and work experience criteria listed.

Applications will be reviewed when received and suitable candidates will be contacted for interview at that time. You are encouraged to apply early to ensure you don't miss this opportunity.

Initial enquires should be directed to Veronika Klaic on or email at

Applications should include a brief resume, including relevant skills and experience as well as addressing the selection criteria.

Applications are to be submitted using the Apply Now function.

Important Information

FRV's standard practice is to appoint at the advertised salary level.

Applicants must be an Australian Citizen or Permanent Resident to apply for this position.